topic Re: Shipping in Customer Care

Shipping

Smiles46 — Tue, 26 Mar 2019 20:54:01 GMT

Why oh why does it take forever to get anything I order. I ordered an item 3/22 today is 3/26 still hasnt shipped. Come on!!

Re: Shipping

Kachina624 — Tue, 26 Mar 2019 20:57:11 GMT

@Smiles46. Please read some of the other dozen or so threads on this subject. Shipping is slow but hopefully this is a temporary situation, and they're in the process of fixing it.

Re: Shipping

alliswell — Tue, 26 Mar 2019 21:07:44 GMT

This afternoon, I received an email saying that an item I ordered on 3/20, was not expected until 4/2.

Re: Shipping

kamped — Tue, 26 Mar 2019 21:24:32 GMT

I ordered something on the 16th and still no package. This is getting to be unreal!! Even when trying to track it it doesn't give me any info!!

Re: Shipping

Biftu — Tue, 26 Mar 2019 21:24:58 GMT

@alliswell I got that email too, but it didn't say for which item. That didn't help. I have a few items on order.

Re: Shipping

alliswell — Tue, 26 Mar 2019 21:30:38 GMT

@Biftu wrote:
@alliswell I got that email too, but it didn't say for which item. That didn't help. I have a few items on order.

@Biftu The email I received specifically referred to Louis Dell'Olio items.

Re: Shipping

alliswell — Tue, 26 Mar 2019 21:33:25 GMT

I wish Amazon would buy QVC, they'd get the shipping department straightened out and we'd probably be able to use our prime membership.

Re: Shipping

Jeanne from VA — Tue, 26 Mar 2019 21:34:41 GMT

I ordered some crop pants on the 22nd of March, and they are still showing “in process”. I am glad I don’t need them yet. I have never seen the processing time this slow at QVC. It seems like there has been an on-going problem for several weeks. If the processing time does not improve soon, I will probably be ordering less.

Re: Shipping

Sassealassea — Tue, 26 Mar 2019 21:57:02 GMT

@alliswell @Biftu

Ii received several delayed shipping emails today. The specific item was shown at bottom of letter under signature line.

The delays are not isolated to just Linea. It appears to be orders being fulfilled from a particular warehouse.

Re: Shipping

Annabellethecat66 — Tue, 26 Mar 2019 22:21:05 GMT

I totally agree with the OP. It now takes so long to get something I ordered it's like Christmas my house.

Why? Funny you should ask! Because it takes so long to get the order, I've totally forgotten what I've ordered!

Good grief! I just received the cuff bracelet I bought during the silver something day (whenever that was). I'd totally forgotten about it.

This is just crazy! I can order something on Amazon and get it the next day or the day after........and it's free shipping!

I used to order many things from QVC, now I barely order anything! I'm so fed up between the expensive cost of clothes and the cost of shipping....now throw into all of that the amount of time it takes to receive anything.....

I'm sure there are other's here are just like me and don't order from QVC like they used to.

I have terrible back problems, so I can't shop in stores (walk around).

I've decided I have enough clothes and 'stuff''. If I need 'stuff' I'll go elsewhere.

If you think clothes are expensive...(I saw a Joan Rivers button-up shirt for OVER $60) it's going to get worse. That's because QVC brags about 'same price no matter the size'.

Do you really think QVC is going to absorb the extra money they're going to be charged for a size 4X, 5X? I'm convinced that's already one reason we're paying more money for clothes.

I'll go sit down and be quiet (if I can) on this subject.

Re: Shipping

itsmagic — Tue, 26 Mar 2019 22:21:11 GMT

I received an e-mail today too about my order being delayed.

Re: Shipping

kamped — Tue, 26 Mar 2019 22:47:38 GMT

I ordered something on the 16th and still no package. This is getting to be unreal!! Even when trying to track it it doesn't give me any info!!

Re: Shipping

Biftu — Tue, 26 Mar 2019 22:54:59 GMT

@alliswell wrote:
@Biftu wrote:
@alliswell I got that email too, but it didn't say for which item. That didn't help. I have a few items on order.

@Biftu The email I received specifically referred to Louis Dell'Olio items.

@alliswell Oops, I didn't read far enough down the email. It was regarding my Linea blouse order. Thanks.

Re: Shipping

Kachina624 — Tue, 26 Mar 2019 23:54:27 GMT

@Biftu wrote:
@alliswell I got that email too, but it didn't say for which item. That didn't help. I have a few items on order.

@Biftu The item number is listed in small print at the end of the message.

Re: Shipping

Love4cats — Wed, 27 Mar 2019 10:46:19 GMT

I too am sick and tired of shipping taking FOREVER. There is NO need of it taking so long to process and ship product's from QVC. I ordered something on the 21st and it is still showing "in Process", yet the delivery date is 3/28. I live in Maine, so good luck with that. I order from Amazon and it is at my house in 2 day's, which is why I shop Amazon for almost everything I need now. Customer service is really bad at QVC and with competition what it is the Q need's to do better.

Well, this morning this order is still "in processing", and is still scheduled to be here tomorrow. Unless they send it overnight delivery, I won't see it tomorrow! If it is not here tomorrow I will refuse the package and will NOT pay a cent for returning it!!!

Re: Shipping

maximillian — Wed, 27 Mar 2019 02:21:55 GMT

Horrible shipping. Just horrible. EDD never even close. Really, it kills the advantage of ordering from QVC. Extra-horrible shippingh.

Re: Shipping

Biftu — Wed, 27 Mar 2019 03:13:35 GMT

We don't want a monopoly! How about QVC get their shipping act together. Now that would be a good outcome.

Re: Shipping

elated — Wed, 27 Mar 2019 05:43:53 GMT

IMHO, they are having a financial crisis. It took almost two weeks to get a refund of $26.00 on two items. I received an email telling me my refund was processed on 2/22 but didn't receive until 3/7. I was informed they had a finance issue. I have not shopped with them since this incident. Something very serious is happening and delaying shipments of merchandise is a big red flag.

Re: Shipping

chiclet — Wed, 27 Mar 2019 10:25:39 GMT

My order was in processing a week.....

Re: Shipping

Ketra — Wed, 27 Mar 2019 12:08:13 GMT

@Kachina624 wrote:
@Smiles46. Please read some of the other dozen or so threads on this subject. Shipping is slow but hopefully this is a temporary situation, and they're in the process of fixing it.

ATTN MODS:: @Kachina624 @Smiles46 This has been going on for sometime now. They hold on to our money and our merchandise for weeks on end. At a minimum, they owe us some sort of explanation as to what they are doing to rectify this. It seems like QVC is hitting hard times and trying to cover something up. The honorable thing to do is come clean on how you are attempting to fix a major problem in your company. Or don’t come clean, people will get fed up and stop bothering to order here. Because it is a bother and no longer a pleasure to shop here compared to other online stores.