topic Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION in Customer Care

QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

tropics21 — Sat, 23 Mar 2019 13:15:49 GMT

It is unfortunate that QVC continues to take advantage and deceive customers. Two items I ordered are still in process. The Vionic TSW, ordered 3/15/2019, I ordered 4 pairs, apparently CS got a memo stating shipping is delayed. A LOGO dress ordered, CS got a memo delayed.

One CS states the delay was from Vionic warehouse while today's CS states the delay is in their own shipping dept.

UNACCEPTABLE!!!!!!!!!!!!!!!! It is bad business to keep customers hanging. You should not sell items that you are not capable of shipping in the proper time. SPEND YOUR MONEY AND FIRE EVERYONE IN SHIPPING AND START REVAMPING YOUR METHODS!!!!!! I TOLD CS ONCE THE SHOES ARRIVE THEY WILL BE SENT BACK AT THEIR EXPENSE, ALL SHIPPING TO ME AND POSTAGE BACK, AND THEY AGREED. EVERYONE NEEDS TO DO THIS BECAUSE IF NOT, QVC WILL CONTINUE THESE BAD BUSINESS PRACTICES.

TO MAKE MATTERS WORSE, I PLACED A CALL IN TWICE YESTERDAY FOR A SUPERVISOR TO CALL ME, NO RETURN CALL, PUT IN A THIRD ONE TODAY. DISGUSTING.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

SusanH — Sat, 23 Mar 2019 13:45:21 GMT

This happens at Amazon and Wal-Mart too. I have found that customer service reps here are wonderful and they will do their best to work with customers. You know what gets me upset -- the doctor that missed my stomach cancer until I was at stage 4. You are blessed if this is your worst problem in life. Take care.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

PA Mom-mom — Sat, 23 Mar 2019 13:49:49 GMT

@tropics21 This happened to me twice with a spurtle set I ordered. At first the order was delayed, then they sent me the wrong set. Twice! They were nice enough to let me keep them for free, But now I have all these spurtle sets I don't need or want. I finally found from CS that they were displaying and describing the wrong set on the website. They didn't even have the set I was looking for in the first place.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

sann — Sat, 23 Mar 2019 14:14:50 GMT

I have 2 items that were ordered 5 days ago that are still in process. Guess they were out when I ordered, but I was never made aware.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Sunshine Kate — Sat, 23 Mar 2019 14:27:06 GMT

Can you order elsewhere? I know it can be hard to change habits.

I used to be a Q shopper from the beginning. I've learned to let them go and shop elsewhere online.

There are really MUCH better places to order from than Q.

Give it a try.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Montana — Sat, 23 Mar 2019 14:29:45 GMT

I have been an Amazon customer for many years. In all that time, I have never been able to place an order for items that were not available.

I have occasionally had a delivery delay of a day or so, but that was due to carrier error, not because of anything Amazon did.

I feel the type of order and delivery missteps mentioned here indicate serious problems at QVC.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

1Snickers — Sat, 23 Mar 2019 14:44:19 GMT

I’m still waiting for Tova and it’s shown in stock since I ordered months ago.

Some say the scent doesn’t last any better.

I cancelled my order for socks because they were shown in stock and are now saying May delivery. 🤔What’s up QVC?

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Pook — Sat, 23 Mar 2019 14:52:04 GMT

Many orders do stay in processing for a long time but I rarely order something that I need right away so for me it's no big deal. Even if I was counting on something - well it's my fault for waiting so long to order something I needed. There are too many other really important things to be concerned about in life! If it bothered me that much I would just shop elsewhere rather than demand that any business conform to what I want and want now!!

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Abrowneyegirl — Sat, 23 Mar 2019 14:59:30 GMT

I NEVER assumed all the merchandise was in the QVC warehouse. Why not ship from the manuf. warehouse? Why pollute the planet to move product around the country?

You may need to consider taking a course in supply logistics if this is causing you distress.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Sweetbay magnolia — Sat, 23 Mar 2019 15:52:44 GMT

Things like this happen with other companies, also.

I wouldn't call it deception.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Kachina624 — Sat, 23 Mar 2019 16:50:47 GMT

@sann wrote:
I have 2 items that were ordered 5 days ago that are still in process. Guess they were out when I ordered, but I was never made aware.

@sann I have 7 items that have been "in process" for up to a week. There seems to be a problem in the warehouse, maybe a labor dispute, that is delaying shipping. Thankfully I don't need the items badly and can wait.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

Caaareful Shopper — Sat, 23 Mar 2019 20:06:02 GMT

I have several things still in process after many, many days as well. There are numerous examples of this right now, so I would assume there’s some systemic problem with a large number of their customers.

Deception? Hardly. Frustrating? Very much, but it could be anything from the horrible weather in the mid-west a few days ago; grounded Boeing 737s that are usually used for package shipping; IT problems in a centralized warehouse, etc.

Hopefully it will all be resolved soon. The Mods here are great, but performing magic to get our packages is probably outside their abilities. Deep, calming breaths.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

sann — Sat, 23 Mar 2019 20:22:26 GMT

@Kachina624 wrote:
@sann wrote:
I have 2 items that were ordered 5 days ago that are still in process. Guess they were out when I ordered, but I was never made aware.
@sann I have 7 items that have been "in process" for up to a week. There seems to be a problem in the warehouse, maybe a labor dispute, that is delaying shipping. Thankfully I don't need the items badly and can wait.

Same here will have to wait.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

AuntMame — Sat, 23 Mar 2019 23:44:39 GMT

According to a recent story in RetailTouchPoints.com QVC's warehouse and order fulfillment system is undergoing a complete makeover to consolidate its operations with HSN. An excerpt:

"Combining Fulfillment And Buying Operations To Drive Efficiency

The first phase of the merger includes opening a new fulfillment center in Bethlehem, Pa. in 2019, as well as moving forward with planned facility closures in Lancaster, Pa., Roanoke, Va. and Greeneville, Tenn. in 2020. Other planned changes include:

Combining HSN and QVC fulfillment centers into integrated facilities with the full product assortments of both brands;
Relocating some fulfillment centers to reduce delivery times and lower expenses; and
Upgrading fulfillment technologies, including deploying a proprietary warehouse management system.
.....
Approximately 350 positions will be eliminated by the end 2018, the majority coming from HSN's St. Petersburg, Fla. and Long Island, N.Y. operations. Another 1,725 positions will be eliminated due to the facility closures, which will be partially offset by the anticipated hiring of 1,200 to 1,500 positions at the new Bethlehem facility."

This has to be a messy operation no matter how carefully planned. Our delayed shipments are probably the tip of the iceberg of problems.

I order about once every month or two from Amazon. I'm not a Prime subscriber so my orders don't usually ship for 1-2 weeks. Sometimes longer. Sometimes I think the delay is intentional so I renew my Prime subscription. And I do occasionally receive notices from Amazon that items I've ordered are out of stock and I will have to wait several weeks until they receive new stock. Even Amazon isn't perfect.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

tsavorite — Sun, 24 Mar 2019 18:33:03 GMT

@AuntMame wrote:

According to a recent story in RetailTouchPoints.com QVC's warehouse and order fulfillment system is undergoing a complete makeover to consolidate its operations with HSN. An excerpt:
"Combining Fulfillment And Buying Operations To Drive Efficiency
The first phase of the merger includes opening a new fulfillment center in Bethlehem, Pa. in 2019, as well as moving forward with planned facility closures in Lancaster, Pa., Roanoke, Va. and Greeneville, Tenn. in 2020. Other planned changes include:
Combining HSN and QVC fulfillment centers into integrated facilities with the full product assortments of both brands;
Relocating some fulfillment centers to reduce delivery times and lower expenses; and
Upgrading fulfillment technologies, including deploying a proprietary warehouse management system.
.....
Approximately 350 positions will be eliminated by the end 2018, the majority coming from HSN's St. Petersburg, Fla. and Long Island, N.Y. operations. Another 1,725 positions will be eliminated due to the facility closures, which will be partially offset by the anticipated hiring of 1,200 to 1,500 positions at the new Bethlehem facility."
This has to be a messy operation no matter how carefully planned. Our delayed shipments are probably the tip of the iceberg of problems.

I order about once every month or two from Amazon. I'm not a Prime subscriber so my orders don't usually ship for 1-2 weeks. Sometimes longer. Sometimes I think the delay is intentional so I renew my Prime subscription. And I do occasionally receive notices from Amazon that items I've ordered are out of stock and I will have to wait several weeks until they receive new stock. Even Amazon isn't perfect.

Thanks for posting this information!

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

AuntMame — Mon, 25 Mar 2019 02:01:09 GMT

Glad the info provided some insight @tsavorite .

By the way my Denim & Co. skirt finally shipped today, after ten days In Process. Maybe there is light at the end of the tunnel. Good thing I wasn't in the throes of a "QVC skirt emergency."

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

hsawaknow — Mon, 25 Mar 2019 07:21:16 GMT

I have been a customer of AMAZON for 12 years and have never had a problem with them ever. I have been a customer of QVC for 20 years and have had lots of problems from damaged items, used items, wrong sizes shipped and not receiving the item at all.

And waiting longer then 10 days to receive my items. One would think they would have a great system but they do not. I have not ordered from them in a long time because of this.

Re: QVC IS SELLING ITEMS THAT THEY DON'T HAVE IN THEIR POSSESSION

summergal1 — Sun, 31 Mar 2019 19:00:53 GMT

They get your money and hold the product. One of the signs of a company going under🤷🏼‍♀️