topic Re: Question for Mods in Customer Care

Question for Mods

Boehm Collector — Mon, 18 Mar 2019 12:20:43 GMT

Hi, I placed an order for A349998 TOVA Signature Eau de Parfum on February 17th. At the time I placed the order the item was "in stock". It is still listed as being "in stock". However, my order is listed as an "advance order". Why is that??? TIA

Re: Question for Mods

Anonymous — Mon, 18 Mar 2019 12:38:56 GMT

@Boehm Collector We've just sent you an email. Cindy

Re: Question for Mods

Boehm Collector — Mon, 18 Mar 2019 13:01:46 GMT

@Anonymous wrote:
@Boehm Collector We've just sent you an email. Cindy

Hi @Anonymous .. I received your email. Much appreciated!!

Re: Question for Mods

1Snickers — Mon, 18 Mar 2019 19:18:54 GMT

@Boehm Collector I have been waiting for Tova also. I see the moderator sent you an e mail, what’s up?

I hope this newer one has some lasting scent as one viewer said it did. I have full bottles and the scent doesn’t last!

Re: Question for Mods

Boehm Collector — Tue, 19 Mar 2019 12:40:16 GMT

@1Snickers wrote:
@Boehm Collector I have been waiting for Tova also. I see the moderator sent you an e mail, what’s up?
I hope this newer one has some lasting scent as one viewer said it did. I have full bottles and the scent doesn’t last!

Hi @1Snickers This was the response I received:

"I looked at item# A349998 and the description says Advanced Order Ships 3/25. We are taking orders but we won’t have physical stock in our warehouse until later this week. I apologize for the disappointment." That doesn't explain why is was listed as being in stock when I ordered it and is still listed as being in stock.

Re: Question for Mods

1Snickers — Tue, 19 Mar 2019 15:07:03 GMT

@Boehm Collector Thanks for the info, I checked and the description still shows it available.

I just sprayed a lot of my old on and can barely smell it. I really hope the newer will last longer. I love the fragrance!

Re: Question for Mods

Boehm Collector — Wed, 20 Mar 2019 11:59:25 GMT

@1Snickers wrote:
@Boehm Collector Thanks for the info, I checked and the description still shows it available.
I just sprayed a lot of my old on and can barely smell it. I really hope the newer will last longer. I love the fragrance!

Hi @1Snickers ...... I also hope that this version lasts. But even if it doesn't it is still my favorite fragrance. Although I have spent a considerable amount of time searching I just can't find any I like as much.