topic Re: excessive shipping and handling charges in Customer Care

excessive shipping and handling charges

chatsworth — Fri, 15 Mar 2019 21:06:25 GMT

I was charged $12.45 shipping and handling to return a small necklace. Appalling. I paid off my account. will not be rooked again. hope the $12.45 was worth it to QVC to lose a customer of many years.

Re: excessive shipping and handling charges

Equuleus — Fri, 15 Mar 2019 21:11:01 GMT

If you're a customer of many years you should be aware of using labels and return shipping fees. They do not refund original S&H and you have the option of paying your way or using the label which clearly states the amount on the label and that it will be deducted from your refund.

Re: excessive shipping and handling charges

MarkeieMark — Fri, 15 Mar 2019 21:24:33 GMT

You don't think the Executive's and their wives are living on the Philidelphia Main Line because of product sales, do you?

Their bread and butter is impulse buyers, and returns.

Re: excessive shipping and handling charges

camarolover — Fri, 15 Mar 2019 21:16:48 GMT

i have to agree with you on this one they charged me 12.23 to ship back a ring out rageous!

Re: excessive shipping and handling charges

Kachina624 — Fri, 15 Mar 2019 22:47:18 GMT

When i return something small and lightweight like jewelry, i take it to the post office and pay to mail it myself. Then check to make sure QVC doesn't charge me a postage fee.

Re: excessive shipping and handling charges

millieshops — Sat, 16 Mar 2019 00:00:04 GMT

@chatsworthCould you break down the costs? Like what was the original S&H? What did your label cost or your own mailing cost if you did it that way? And then there's your own state tax which QVC has to collect according to your laws?

Re: excessive shipping and handling charges

FancyPhillyshopper — Sat, 16 Mar 2019 00:02:02 GMT

I think somewhat forgotten is the fact that the QVC return label also includes insurance on the item being returned.

Any time I purchase jewelry that I do not keep, I always use the official return label.

Purchasing insurance separately can be a costly process, especially if the piece has significant value.

There are a few other shopping networks that do not provide return labels for higher priced items. The sender has responsiblity for loss of the cost of the item if there is no insurance.

I have had non-QVC packages damaged in the mailing process with the item lost, or never delivered. The USPS insurance claims process is burdensome, and I am very happy to give the responsibility to QVC!

Re: excessive shipping and handling charges

countrylady — Sat, 16 Mar 2019 01:29:26 GMT

Lately HSN has not been enclosing paid return label with the merchandise.

Evine never includes paid return labels.

I live way out in the boonies so I have to rely on the mail carrier. Last week carrier didn't pickup my pkgs for 3 days; finally had to call main post office.

Re: excessive shipping and handling charges

Kachina624 — Sat, 16 Mar 2019 06:32:31 GMT

@MarkeieMark wrote:
You don't think the Executive's and their wives are living on the Philidelphia Main Line because of product sales, do you?

Their bread and butter is impulse buyers, and returns.

I'd hate to commute from the Main Line to West Chester every day. That's quite a drive.

Re: excessive shipping and handling charges

MarkeieMark — Sat, 16 Mar 2019 15:06:16 GMT

@Kachina624 wrote:
@MarkeieMark wrote:
You don't think the Executive's and their wives are living on the Philidelphia Main Line because of product sales, do you?

Their bread and butter is impulse buyers, and returns.
I'd hate to commute from the Main Line to West Chester every day. That's quite a drive.

I would drive @Kachina624

Re: excessive shipping and handling charges

kittyloo — Sat, 16 Mar 2019 15:39:02 GMT

@countrylady it's been my experience that evine has the return ship labels with SOME of their stuff. i'm not sure how they decide what gets it and what doesn't.

i buy alot of clothing on evine. have returned a few things. same with hsn though. last time i returned a bracelet there, i thought it had a prepaid ship label, but i was wrong. it had a label all right, but i was supposed to pay the postage up front. ugh! my return got lost in the shuffle, cause i just slapped the label on and threw it in the po box. i will look way more carefully now. lesson learned.

Re: excessive shipping and handling charges

DJs mom — Mon, 18 Mar 2019 19:59:32 GMT

@millieshops wrote:
@chatsworthCould you break down the costs? Like what was the original S&H? What did your label cost or your own mailing cost if you did it that way? And then there's your own state tax which QVC has to collect according to your laws?

@millieshops any taxes OP paid would have been refunded when she returned her items.

Re: excessive shipping and handling charges

Karen McDonald — Tue, 19 Mar 2019 12:29:07 GMT

I am trying to order 3 lightweight tunic tops; QVC is trying to charge me over $12.00 shipping FOR EACH top, which results in over $36.00 in shipping (and you will put all 3 tops in one bag!!!. You just lost 3 sales unless you can fix this today!

What a scam!