topic Re: A341813 RADLEY London Bag in Customer Care

A341813 RADLEY London Bag

principessa1966 — Wed, 13 Mar 2019 15:08:54 GMT

I received this bag yesterday and it is absolutely gorgeous. I did notice though that my bag is missing the Scottie dog hang tag. Has anyone else that ordered this bag had the same issue?

Is it possible to contact the company and have one sent to me or would I have to go through the hassle of packing this all back up and returning it just for the tag?

Re: A341813 RADLEY London Bag

fthunt — Wed, 13 Mar 2019 15:22:35 GMT

It's usually a hassle to get a missing part - but you can try. In today's fast world most companies are not set up to accommodate customers.

Re: A341813 RADLEY London Bag

Equuleus — Wed, 13 Mar 2019 15:50:09 GMT

Why is it such a hassle to pack something up and take it to the post office. If you received an item w/missing parts, you need to send it back for one that is complete. QVC would pay the S&H to send you another. OR you could contact the company and they MIGHT send you one. You have to take the steps first. Call customer service first but I'm pretty sure they don't have extra parts they can send and they aren't going to take one off another bag.

Re: A341813 RADLEY London Bag

Anonymous — Wed, 13 Mar 2019 16:32:49 GMT

Hi @principessa1966 I am so sorry, we do not have tags here, however I will reach out to see if we can get one. In the meantime we do have all colors in stock and you can send it for an exchange.

Re: A341813 RADLEY London Bag

Anonymous — Wed, 13 Mar 2019 17:33:15 GMT

Hi @principessa1966 I am so sorry I just found out we are unable to ship the scottie dog tag to you. We do have them in stock if you would like to return it for an exchange. If you would like to discuss this more please email us at QVCSocialTeam@qvc.com.