topic Order in Process in Customer Care

Order in Process

ceekay — Sat, 02 Mar 2019 14:31:43 GMT

I ordered a Veranda Living rug on Sunday (Feb 24) and it is still In Process today (March 2). Is there a problem with the order? I have not had any communication about it. Thanks.

Re: Order in Process

Jaynah — Sat, 02 Mar 2019 14:57:58 GMT

Hi ceekay, I ordered something I need to take on a trip with me, I'm leaving Friday, March 8th.

I ordered it on Saturday, February 23, seven days ago, and it still says in process! :-(

It was not an advance order or on a waitlist, either.

I don't mind waiting if I don't need it pronto, but when I order something two weeks in advance for a specific event and I don't receive it, it's very frustrating and disappointing - QVC needs to get it together with their fulfillment and shipping.

Re: Order in Process

Anonymous — Sat, 02 Mar 2019 15:46:29 GMT

Hi @ceekay I am so sorry. I took a look at your order and do not know why it hasn't shipped. We will reach out to the warehouse for you.

Re: Order in Process

Anonymous — Sat, 02 Mar 2019 15:48:15 GMT

Hi @Jaynah I checked your account and everything ordered in February has shipped the order you are looking for I believe shipped yesterday and should be received 3/7. I am so sorry for the delay.

Re: Order in Process

ceekay — Sat, 02 Mar 2019 18:01:00 GMT

Thanks for checking @Anonymous . The order status I am seeing still says In Process so maybe this will be one of the orders I receive before the status changes! Happens every once in awhile.

Re: Order in Process

ceekay — Mon, 04 Mar 2019 14:14:55 GMT

@Anonymous wrote:
Hi @ceekay I am so sorry. I took a look at your order and do not know why it hasn't shipped. We will reach out to the warehouse for you.

Hi again @Anonymous - any information from the warehouse on this order?

Re: Order in Process

Anonymous — Mon, 04 Mar 2019 15:38:09 GMT

@ceekay We haven't heard back yet. Alice contacted a coworker who in turn contacted the warehouse asking about the delay. Sorry I don't have any further info, we'll try to contact them again. Cindy

Re: Order in Process

wildlifewitch — Mon, 04 Mar 2019 23:42:39 GMT

Same here, and I'm done. I do mind waiting when I pay, espcially when amazon is free and someitmes delivers within 48 hours (no prime). It's unacceptable.

Re: Order in Process

AviatorJohn — Tue, 05 Mar 2019 00:01:55 GMT

Right. Like even for myself, I paid for Premium Delivery and my order is still in process with a arrival date of today. Been asking customer care for a while what is the problem so I can work to make arrangements and till this day no one knows. Sucks cause I really needed my item. Unbelievable.

Re: Order in Process

Kindaglitzy — Wed, 06 Mar 2019 16:53:12 GMT

QVC needs to reinvent the wheel with their shipping department. Shipping has become just awful.

Re: Order in Process

Anonymous — Wed, 06 Mar 2019 17:20:11 GMT

Hi @ceekay so sorry, I was out of the office. The warehouse pushed out your order and it shipped. It is in your area and should be delivered today or tomorrow.

Re: Order in Process

ceekay — Wed, 06 Mar 2019 20:37:43 GMT

@Anonymous @Anonymous - item arrived about 10 minutes ago. Thanks so much for rattling cages in the warehouse. :-)

Re: Order in Process

Lucylu12 — Wed, 06 Mar 2019 21:02:16 GMT

@ceekay wrote:
I ordered a Veranda Living rug on Sunday (Feb 24) and it is still In Process today (March 2). Is there a problem with the order? I have not had any communication about it. Thanks.

Hey, the same exact thing is happening with my order. Ordered the same day. I have contacted the QVC Social Team and all they say is that they will keep an eye it and are sorry for the delay. I don’t understand why it hasn’t shipped yet.

Re: Order in Process

Lucylu12 — Thu, 07 Mar 2019 02:33:28 GMT

I have been contacting the Social Team about my Veranda Living Rug. Been in the process since since the 28 th and it’s the evening of March 6 and it’s still in process. I was supposed to receive it today. Everyone has said they will keep an eye on it or check out the warehouse but I have gotten no response as of yet.

i will check the order tomorrow and try calling customer service and also reaching out to the Social Team. They usually get to bottom of the things pretty quickly, but I have been anxiously waiting for someone to give me a status. The rug I ordered is no longer available in the color or size I ordered, so I am so hoping someone contacts me with good news soon.