topic Re: IN PROCESS STATUS in Customer Care

IN PROCESS STATUS

KatieB — Wed, 20 Feb 2019 13:57:42 GMT

I ordered M60843 in the pink floral and it's been sitting in 'IN PROCESS' status for over a week. What is going on????? I called and apparently qvc does not know what's going on either.. And I can not cancel the item.... Please straighten this mess out...

Re: IN PROCESS STATUS

twinsister — Wed, 20 Feb 2019 14:10:42 GMT

I had an item "in process" for two weeks before it shipped and CS couldn't offer any explanation,

Re: IN PROCESS STATUS

Anonymous — Wed, 20 Feb 2019 14:26:16 GMT

Hi @KatieB we will contact the warehouse to see if they can help.

Re: IN PROCESS STATUS

Sooner — Wed, 20 Feb 2019 14:35:14 GMT

The shipping at Q seems to have simply broken down. I have mailed back, at the PO and have receipts and tracking numbers, two items neither of which show up as being tracked as a return.

It is always 3 days "in processing" for me now and things are coming without proper tracking along the way. It is taking a long time for returns to be processed, then difficult to figure out what amounts of what you are credited for.

Re: IN PROCESS STATUS

Effie54 — Wed, 20 Feb 2019 15:20:37 GMT

The "in process" status is ridiculously long. I ordered the Two Faced foundation days ago and its still in the "in process" stage. I couldn't switch colors becuse it went right into "in process" right away. However, I'm waiting for it and it hasn't even been sent yet. What's up with that??

Re: IN PROCESS STATUS

Regal Bee — Wed, 20 Feb 2019 22:19:56 GMT

I ordered two items twelve days ago and have not received either one of them. This is completely unacceptable.

I have NO tracking information.

Re: IN PROCESS STATUS

PinkyPetunia — Wed, 20 Feb 2019 23:19:26 GMT

I ordered Travellon wallets on 2/16 and I received the order today!!

I am in NJ and it came from Calif. Tracking was accurate and this was USPS! I have no explanation. I do feel your pain, all you shoppers waiting endlessly for your orders. I've experienced that, too. It is maddening. Hope your orders arrive soon.

Re: IN PROCESS STATUS

esmerelda — Thu, 21 Feb 2019 04:41:37 GMT

I ordered an item Sunday and it was delivered today.

Another item came four days after I ordered it.

Very happy with shipping and delivery lately.

Re: IN PROCESS STATUS

Anonymous — Thu, 21 Feb 2019 13:39:13 GMT

Hi @KatieB the warehouse got back to me and they will be pushing your order out for you.

Re: IN PROCESS STATUS

tsavorite — Thu, 21 Feb 2019 14:03:48 GMT

Yesterday I finally received 2 tops I had ordered Feb 3rd! 16 days and of course I posted here awhile back for help on my orders stuck in process. As of right now several orders placed on the 17th...stuck in process. I have no idea what in the world with shipping out orders is going on.

If CS is reading this I hope they will see what the hold up is on these new orders placed on the 17th. I see a IM top is now backordered. The others are not...

Re: IN PROCESS STATUS

KatieB — Sat, 23 Feb 2019 18:21:20 GMT

@Anonymous wrote:
Hi @KatieB we will contact the warehouse to see if they can help.

@Anonymous

Thank You @Anonymous !!!! I received the package today (02/23/2019). You are a big help to us.

Katie