topic Re: changes......take a short qvc survey in Customer Care

changes......take a short qvc survey

sunshine45 — Sat, 09 Feb 2019 20:50:10 GMT

CHANGES......QVC CUSTOMER SURVEY

LOVE IT? HATE IT? take a short customer feedback survey.

https://qvc.eu.qualtrics.com/jfe/form/SV_8xn6JlEiyC9b1Ah?cm_ven=FB&cm_cat=WALL&cm_pla=QVC_20190208_id%3AREBRANDSURVEYLINK&cm_ite=NA_OTHER_ai%3AFACEBOOKPROFILEPICTURESURVEYCOMMENT&fbclid=IwAR1SnY5BTeF6B0ykY1O5o3YNAnLSL8tlCQDkOYlfwWwYQDHU6X-YD07sl30

Re: changes......take a short qvc survey

loriqvc — Sat, 09 Feb 2019 21:07:26 GMT

Thanks for sharing, @sunshine45! In case anyone is curious, there are three multiple-choice questions and an open-ended final question for submitting feedback. I just uploaded all my recommendations from a thread I posted in Q Talk on this subject, so we'll see what happens next. It is nice that they're trying to figure out what their customers need to have in order to make the recent changes work.

Re: changes......take a short qvc survey

SharkE — Sat, 09 Feb 2019 21:49:24 GMT

Hope they don't change the Forum lay out again

Re: changes......take a short qvc survey

10000thnickname — Sat, 09 Feb 2019 22:23:46 GMT

I felt badly a few weeks ago I was emailed an invitation to do a survery for QVC.
It was a LENGTHY survey and I as careful filling out each item. I'm a faithful shopper at the Q. Anyhow, I got to the very end and they asked for some identification data.. age, etc...then click done....and I got a message back that I didn't fit the profile they were looking for but thanks anyway!!!! I assume I was too old. It really made me feel bad. I spent a lot of time on that survey. If they didn't want to hear from everyone, they should have filtered people up front, not at the very end.
Very thoughtless of them.

Re: changes......take a short qvc survey

Scorpio1971 — Sat, 09 Feb 2019 22:58:29 GMT

@sunshine45

Thank you for sharing! Just submitted mine. Graphics are just to small or not bold enough. Yet change to HSN & I can see theirs fine!

Re: changes......take a short qvc survey

sunshine45 — Sat, 09 Feb 2019 23:06:06 GMT

told them i have liked all of the changes seen so far.....a step in the right direction.

Re: changes......take a short qvc survey

stevieb — Sat, 09 Feb 2019 23:07:50 GMT

@10000thnickname wrote:
I felt badly a few weeks ago I was emailed an invitation to do a survery for QVC.
It was a LENGTHY survey and I as careful filling out each item. I'm a faithful shopper at the Q. Anyhow, I got to the very end and they asked for some identification data.. age, etc...then click done....and I got a message back that I didn't fit the profile they were looking for but thanks anyway!!!! I assume I was too old. It really made me feel bad. I spent a lot of time on that survey. If they didn't want to hear from everyone, they should have filtered people up front, not at the very end.
Very thoughtless of them.

Ridiculous. Any survey constructed worth its salt will eliminate respondents they don't want to hear from at the front end, not after someone has volunteered their time... I guess I'm not surprised...

If they want feedback, they ought to read these forums... It might not be 'scientific' but it might open a few eyes...

Re: changes......take a short qvc survey

Montana — Sat, 09 Feb 2019 23:48:47 GMT

@10000thnickname wrote:
... Anyhow, I got to the very end and they asked for some identification data.. age, etc...then click done....and I got a message back that I didn't fit the profile they were looking for but thanks anyway!!!! I assume I was too old. It really made me feel bad. I spent a lot of time on that survey. If they didn't want to hear from everyone, they should have filtered people up front, not at the very end.
Very thoughtless of them.

@10000thnickname, in my opinion, there is no excuse for treating you or any customer this way. Hurtful, disrespectful, unkind and just plain mean.

Who in the world thought this was a good idea?

Re: changes......take a short qvc survey

coffee drinker — Sun, 10 Feb 2019 02:38:38 GMT

@SharkE I'd like to see them go back to the original format. Still don't like this one.

Re: changes......take a short qvc survey

SharkE — Sun, 10 Feb 2019 03:36:10 GMT

yeah, they left out the good stuff and added more bad. I"d like to be able to talk to people I consider real pals offline like have a pm (private message) available to people who want to talk to others if somebody came in that you didn't care for you could just block them.

Should close the boards on Xmas Eve and Day too.

Should be able to say more, too, without getting poofed.

I don't really know why they have these boards in first place to tell U the truth

Must be to their benefit.

Re: changes......take a short qvc survey

beach-mom — Sun, 10 Feb 2019 03:40:51 GMT

@10000thnickname wrote:
I felt badly a few weeks ago I was emailed an invitation to do a survery for QVC.
It was a LENGTHY survey and I as careful filling out each item. I'm a faithful shopper at the Q. Anyhow, I got to the very end and they asked for some identification data.. age, etc...then click done....and I got a message back that I didn't fit the profile they were looking for but thanks anyway!!!! I assume I was too old. It really made me feel bad. I spent a lot of time on that survey. If they didn't want to hear from everyone, they should have filtered people up front, not at the very end.
Very thoughtless of them.

@10000thnickname - Same thing happened to me. What a waste of time.

Re: changes......take a short qvc survey

BirkiLady — Sun, 10 Feb 2019 03:58:21 GMT

Basically like the new changes to QVC's layout . . . however, why did they remove QVC's phone number? That doesn't make any sense! What about new customers?? What about those who may not have a smart phone?? QVC needs to think about their viewers and how they shop . . . what is most convenient for the shopper!!

Re: changes......take a short qvc survey

sunshine45 — Sun, 10 Feb 2019 04:20:23 GMT

@BirkiLady wrote:
Basically like the new changes to QVC's layout . . . however, why did they remove QVC's phone number? That doesn't make any sense! What about new customers?? What about those who may not have a smart phone?? QVC needs to think about their viewers and how they shop . . . what is most convenient for the shopper!!

@BirkiLady

they did not remove the QVC phone number.

it still shows up in the bottom portion of the box with all of the information in it. it is on a scroll with the other ways to order.