topic Re: Mods PLEASE help...no packing receipt in Customer Care

Mods PLEASE help...no packing receipt

MoodeeFan — Sat, 29 Sep 2018 02:07:13 GMT

Dear Mods, I recieved an AreoPilates Magic Circle, that I ordered on line, that shipped directly from AreoPilates, via UPS. However, there was NO packing reciept in the box, or on the box. Never had this happen before, so what should I do? I really want the packing receipt.

Thanks!

Re: Mods PLEASE help...no packing receipt

Barbara-QVC — Sat, 29 Sep 2018 02:12:27 GMT

@MoodeeFan wrote:

Dear Mods, I recieved an AreoPilates Magic Circle, that I ordered on line, that shipped directly from AreoPilates, via UPS. However, there was NO packing reciept in the box, or on the box. Never had this happen before, so what should I do? I really want the packing receipt.

Thanks!

Hi @MoodeeFan

You can print an invoice for any of your orders online.

Log into your account on qvc.com and click on order status which on the left under My Account.
Find the order you need the invoice for and click View My Order on the left hand under the Order Date.
On the next screen, you will see a link for Print Invoice at the top right of the page.

If you need any assistance, please let us know!

Barb

Customer Care

Re: Mods PLEASE help...no packing receipt

MoodeeFan — Sat, 29 Sep 2018 13:58:16 GMT

@Barbara-QVC wrote:
@MoodeeFan wrote:
Dear Mods, I recieved an AreoPilates Magic Circle, that I ordered on line, that shipped directly from AreoPilates, via UPS. However, there was NO packing reciept in the box, or on the box. Never had this happen before, so what should I do? I really want the packing receipt.

Thanks!

Hi @MoodeeFan

You can print an invoice for any of your orders online.

Log into your account on qvc.com and click on order status which on the left under My Account.
Find the order you need the invoice for and click View My Order on the left hand under the Order Date.
On the next screen, you will see a link for Print Invoice at the top right of the page.
If you need any assistance, please let us know!

Barb
Customer Care

Thank you Barb,

Yes, I knew that I could print as you say in your reply, but that is not the same as the receipt that should have been in with my item. Maybe the AreoPilates company needs a reminder to include the packing receipt with each product!

Re: Mods PLEASE help...no packing receipt

SeaMaiden — Sat, 29 Sep 2018 19:47:56 GMT

@MoodeeFan. Most of the time, when a product is "drop shipped" to the customer, no receipt is with the product. That is common.

Just make a copy the receipt that QVC has online and that will be enough for your warranties and or returns.

Re: Mods PLEASE help...no packing receipt

loriqvc — Sat, 29 Sep 2018 20:58:08 GMT

@MoodeeFan - By any chance, is the "shipping label" on the outside of the box a paper label that has been taped on instead of being a sticker label? I've found that many of my recent Q packages have had the packing slip on the reverse side of the scannable shipping label under clear film/tape.

Re: Mods PLEASE help...no packing receipt

MoodeeFan — Wed, 03 Oct 2018 23:19:03 GMT

@loriqvc wrote:
@MoodeeFan - By any chance, is the "shipping label" on the outside of the box a paper label that has been taped on instead of being a sticker label? I've found that many of my recent Q packages have had the packing slip on the reverse side of the scannable shipping label under clear film/tape.

I thought that might be the case also, but no there was just the mailing label. That day I had two packages deliveried, one had the packing slip as you described (under the mailing label that was covered in plastic) and this one from AreoPilates was not. Go figure?

As a side note, the product was shipped in it's own box, which was pretty banged up, but happily the AreoPilates Magic Circle (and DVD) was intact.

Re: Mods PLEASE help...no packing receipt

rkm — Mon, 04 Feb 2019 23:34:37 GMT

I've called CS twice now regarding changes qvc has recently made to where they're placing our receipts. Last week a pkg had those 3-part mailing / receipt / (with ALL MY BILLING INFO) /return label all on the OUTSIDE of the box; It had snowed hard and my package was wet - so were the labels - making them loose/ falling off and impossible to save. Call me old fashioned but I like to save my receipt!.

Besides being a safety concern (my customer number & pymt option were easy for anyone to find on the outside of the box since the labels were wet & peeling) it's impossible to save these 'sticky' receipts without placing another piece of paper on the back of it.

Today I got two boxes with the maling label & receipt placed directly over the center opening and heavily taped over. Try getting the receipt out without destroying it!

Whatever happened to those nice plasic 'sleeves' that qvc used on the outside of boxes? They were secure, AND kept our receipts secure as well.

Or better yet qvc - keep our receipts INSIDE our pkgs - or are you trying to make us 'forget how much we order/ buy / owe?

And YES, I KNOW I can always check online - BUT I SHOULDN'T HAVE TO! Customers have the right to know their receipts are securely packaged.

Re: Mods PLEASE help...no packing receipt

1Snickers — Thu, 07 Feb 2019 02:37:12 GMT

Today I received two boxes. Fortunately the UPS man brought them from my front steps to the garage. Both had packing labels outside. The thin box was the shrub I had ordered two of with the receipt showing item 1 of 2.

The second box that was HUGE had a receipt listing item 2 of 2.

When I opened the box it was an enormous sheep!

The shipping charges were listed either wrong or confusing because each charged shipping.

The Customer service rep said I would be charged what I had on my online invoice, apologizied and said she would send a replacement tree, then thanked me for calling.

I asked her what to do about the sheep. (She had forgotten about it). She said she would send a pick up request in and they would do it tomorrow and to put a note in with the sheep. Then she said they can’t do it tomorrow so to call back in 2 days to find out when they will get it.

Teasingly I asked why I just can’t keep the sheep since it’s so much trouble for me. She said “Oh, no you can’t keep the sheep”, I laughed and told her I don’t want the sheep but it’s a lot of trouble for something I didn’t order.

WELCOME TO THE NEW QVC!