topic Re: billing in Customer Care

billing

Earline7 — Tue, 05 Feb 2019 01:16:46 GMT

I HAVE BEEN HAVING APROBLEM I RETURNED A PURSE .QVC CONTUINE TO BILL ME I HAD A 0 BALANCE NOW THEY MESSED MY CREDIT UP CHARGING ME FOR THEIR MISTAKE . IM NOT GOING TO PAY THEM FOR CREWING UP MY ACCOUNT I BEEN FIGHTING THEM ABOUT 4 MONTHS.I WILL NEVER SHOP WITH THEM AGAIN .IM 65 I DONT NEED NO MORE CREDIT THEY CAN GO TO HELL

Re: billing

Kachina624 — Tue, 05 Feb 2019 01:23:34 GMT

Are you being billed on a Q card? Have you talked to customer service? What does the problem seem to be?

Re: billing

GizmosMom — Tue, 05 Feb 2019 02:03:33 GMT

I had the same problem with so called "easy pay" return. These issues are now dealt with by Synchrony bank which turned into a big problem. I will never buy anything else on easy pay and probably will not shop with QVC ever again.

Re: billing

Nightowlz — Tue, 05 Feb 2019 03:02:48 GMT

Have you called QVC to ask if they received your return or checked the tracking to make sure they received it?

If they received your return but have not issued credit QVC needs to issue credit so your account shows a 0 balance. This is not going to happen on it's own you will have to check it out so you can take care of it.

The longer you wait & not pay the bill late charges plus finance charges will accumulate.

If it was me I would pay the bill in full until I could get it straightened out & Synchrony Bank can issue a check for the refund.

Re: billing

Nightowlz — Tue, 05 Feb 2019 03:06:08 GMT

@GizmosMom wrote:
I had the same problem with so called "easy pay" return. These issues are now dealt with by Synchrony bank which turned into a big problem. I will never buy anything else on easy pay and probably will not shop with QVC ever again.

@GizmosMom

Synchrony Bank does not issue the credit for returns. QVC has to issue credit when they receive it. That information goes to Synchrony Bank which is applied to your account at the Bank.

The information on your credit card statement is all received by the Bank from QVC.

Re: billing

Love my grandkids — Tue, 05 Feb 2019 03:37:48 GMT

@Earline7 "They can go to hell." Nice attitude. And it shines through in your post.

Re: billing

Wayne-QVC — Tue, 05 Feb 2019 03:49:26 GMT

@Earline7 I'm so sorry to hear you had that experience. Please e-mail me your account information/order number to QVCSocialTeam@qvc.com and I will be happy to help.

Re: billing

sligo — Tue, 05 Feb 2019 13:46:08 GMT

@Wayne, May I ask. How does the Q figure sales tax? I live in upstate S.C. Sales tax is 6 1/2 %. However, checking tax on all previous bills it seems to be higher. Please do not misunderstand. I have never been not satisfied with the Q. Just wondering how taxes are figured. Many thanks to all reps for cust. care. Each of you always try to help custs. Many thanks

Re: billing

Susan-QVC — Tue, 05 Feb 2019 18:46:32 GMT

@sligo Hi,

The formula for figuring sales tax is...
Product Cost (P$) + S&H (if applicable) X Tax Rate = Order Total

Hope this helps,

Susan Q-Social

Re: billing

sligo — Wed, 06 Feb 2019 16:06:05 GMT

@susan, I sincerely appreciate your kind and quick reply. However, Adding in all these numbers state tax being charged is not correct. Can you please tell me what tax rate is being applied to my orders? A sincere thank you.

Re: billing

nomless — Wed, 06 Feb 2019 16:21:23 GMT

@sligo wrote:
@susan, I sincerely appreciate your kind and quick reply. However, Adding in all these numbers state tax being charged is not correct. Can you please tell me what tax rate is being applied to my orders? A sincere thank you.

@sligo, you are more likely to get a response from Susan if you page her by using her full user name, @Susan-QVC.

Re: billing

Susan-QVC — Wed, 06 Feb 2019 17:01:09 GMT

@sligo I will send you an email showing the breakdown of your most recent order.

Susan Q-Social