topic Returns and Refunds in Customer Care

Returns and Refunds

emt1404 — Thu, 17 Jan 2019 11:54:03 GMT

I returned 4 Hairdo wigs due to the wrong color sent. Followed the return instructions exactly. I returned on 1/3. My status is not showing up as returned. These orders were place on 12/21. When will you issue a refund? And also refund shipping as you sent the wrong items. If you look at my order history, 2 orders on 12/21 for 2 wigs eah for a total of 4 wigs.

Re: Returns and Refunds

ellaphant — Thu, 17 Jan 2019 11:57:47 GMT

You need to call customer service.

Re: Returns and Refunds

GCR18 — Thu, 17 Jan 2019 12:25:39 GMT

I would give it another week.

Re: Returns and Refunds

Susan-QVC — Thu, 17 Jan 2019 12:41:41 GMT

@emt1404 Good Morning,

I will take a look at the orders and email you with any actions I've taken.

Susan Q-Social