topic Re: EXCHANGES? in Customer Care

EXCHANGES?

ScrapHappy — Mon, 24 Sep 2018 15:58:45 GMT

Are exchanges still free? Same item, just different size?

Re: EXCHANGES?

Daysdee — Mon, 24 Sep 2018 16:16:32 GMT

As far as I know, yes. I have two in progress and it takes forever (in my opinion).

Re: EXCHANGES?

Kim-QVC — Mon, 24 Sep 2018 17:22:36 GMT

@ScrapHappy wrote:

Are exchanges still free? Same item, just different size?

Hi @ScrapHappy - yes same item numbers can be exchanged for a new size or color without any fee Exchange Policy

What's your policy for exchanges?

If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.

~Kim

Re: EXCHANGES?

Gorgf — Mon, 24 Sep 2018 17:10:06 GMT

I did not order a Clark's TSV in the size sent? Unfortunately sold out in almost all sizes, especially medium. One can also exchange for a different color. It works if there is product to exchange. I sent back for credit.

Re: EXCHANGES?

DJs mom — Mon, 24 Sep 2018 18:36:03 GMT

@Gorgf wrote:
I did not order a Clark's TSV in the size sent? Unfortunately sold out in almost all sizes, especially medium. One can also exchange for a different color. It works if there is product to exchange. I sent back for credit.

The problem is the exchange process takes so long that there is usually no product left in inventory to exchange. Especially since hosts are constantly saying "only order of the year".... So much for free exchanges.

Re: EXCHANGES?

Pecky — Thu, 10 Jan 2019 18:14:18 GMT

@DJs mom wrote:
@Gorgf wrote:
I did not order a Clark's TSV in the size sent? Unfortunately sold out in almost all sizes, especially medium. One can also exchange for a different color. It works if there is product to exchange. I sent back for credit.
The problem is the exchange process takes so long that there is usually no product left in inventory to exchange. Especially since hosts are constantly saying "only order of the year".... So much for free exchanges.

That is what I am finding out. I received a top that I need to exchange for a smaller size. I asked if they could send it to me and I would send out the other one and was told no that I had to return and ask for a different size. It takes forever and I am sure my size will then sell out. I like HSN's policy where you have an option of exchange and it's sent out to you and you have 14 days to return the other one.

Re: EXCHANGES?

blackhole99 — Thu, 10 Jan 2019 18:24:10 GMT

I have not had a problem with free exchanges if they have the product in stock and it has been a fairly quick turn around.

Re: EXCHANGES?

Pecky — Thu, 10 Jan 2019 19:23:49 GMT

@blackhole99 wrote:
I have not had a problem with free exchanges if they have the product in stock and it has been a fairly quick turn around.

The key word "if" they have it. I'm thinking it will take at least two weeks to get it by time I send it out and they receive it and who knows how long until they actually process it.

Re: EXCHANGES?

Pecky — Sat, 12 Jan 2019 17:07:45 GMT

@Pecky wrote:
@blackhole99 wrote:
I have not had a problem with free exchanges if they have the product in stock and it has been a fairly quick turn around.
The key word "if" they have it. I'm thinking it will take at least two weeks to get it by time I send it out and they receive it and who knows how long until they actually process it.

Just as I thought the xxs is sold out as I just checked on line. I knew it would happen. Thanks QVC for your crappy exchange policy. It is pretty much useless.