topic Re: Diamonique Repair - Mod help please in Customer Care

Diamonique Repair - Mod help please

hardwat — Mon, 07 Jan 2019 18:50:11 GMT

I sent a diamonique eternity pave ring for a lost stone replacement to the address QVC advised me. It does not show on my acct the return. It was sent 11/5/18 and to this date - nothing.

i just called QVC CS and the gentleman was not very reassuring. Supposedly he commented my acct but gave me no answers. On my acct I cannot find his comments. He just told me to keep checking back. Really?

How do I track my repair order? Why doesn't QVC keep me informed of: receiving, repair status, estimated time of return? When you watch diamonique person talk about lifetime guarantee she seems so genuine however this has been nothing but frustrating. Why is this so complicated?

i would really like your help on this.

Edited to remove personal info

Re: Diamonique Repair - Mod help please

Susan-QVC — Mon, 07 Jan 2019 18:54:46 GMT

@hardwat wrote:

I sent a diamonique eternity pave ring for a lost stone replacement to the address QVC advised me. It does not show on my acct the return. It was sent 11/5/18 and to this date - nothing.

i just called QVC CS and the gentleman was not very reassuring. Supposedly he commented my acct but gave me no answers. On my acct I cannot find his comments. He just told me to keep checking back. Really?

How do I track my repair order? Why doesn't QVC keep me informed of: receiving, repair status, estimated time of return? When you watch diamonique person talk about lifetime guarantee she seems so genuine however this has been nothing but frustrating. Why is this so complicated?

i would really like your help on this.

Edited to remove personal info

@hardwat

I am sorry that this has been a source of frustration for you, I will pass along that feedback. I have emailed the team that works Diamonique repairs, once I hear back I will provide you an update or have that team contact you.

Susan Q-Social

Re: Diamonique Repair - Mod help please

hardwat — Mon, 07 Jan 2019 18:57:19 GMT

Thank you for your help in advance.

Re: Diamonique Repair - Mod help please

deeva — Mon, 07 Jan 2019 23:45:38 GMT

I sent a Diamonique earring in for repairs. There was no way to track the jewelry other than calling c.s

I was disappointed that the repair department was so inefficient by not informing customers with the repair status.

It took me over two months to get my earring back.