topic Re: Processing returns in Customer Care

Processing returns

DenGA — Mon, 31 Dec 2018 18:37:44 GMT

Does anyone know if they are really behind in processing returns? I have 2 items I had to return, QVC received both on 12/21 but neither is showing as returned and I have not received a credit. Thanks!

Re: Processing returns

Kachina624 — Mon, 31 Dec 2018 18:52:34 GMT

@DenGA QVC is famous for being very slow in processing returns. Add the load of post Christmas and it gets worse. It could easily be a couple of weeks before they show up on your account.

Re: Processing returns

blackhole99 — Mon, 31 Dec 2018 19:23:30 GMT

You can track your return and see when it was delivered to their facility. If they have received it, just call CS and they will check on it and credit your account immedately.

Re: Processing returns

Beth-QVC — Mon, 31 Dec 2018 19:38:09 GMT

@DenGA I am sorry for the delay. Please send an email to QVCSocialTeam@qvc.com with the two order numbers and we will check this out for you.

Beth QVC