topic Re: Price Matching? in Customer Care

Price Matching?

adiebaby — Mon, 25 Jul 2016 21:03:45 GMT

I purchased a leather handbag a couple of weeks ago. While browsing on QVC yesterday I found the same bag on clearence for $46 less so I called customer service to see what my options were. I asked if they would credit my purchase for the difference as many retailers do this. NOT QVC! His suggestion was to return the bag which would cost $6.95 and get a refund less the shipping (more $$$ out of pocket) and buy the one on clearance and get charged shipping and handling again. When I complained his response was at least I would be saving some money. I am very unhappy with this outcome. Does anyone else feel my pain. QVC please feel free to contact me. Oh, by the way the bag is going back and I am not going to purchase another one Sorry Aimee maybe you can talk to QVC about their pricing policies.

Re: Price Matching?

butterfly123 — Mon, 25 Jul 2016 21:09:24 GMT

@adiebaby

You might want to contact the moderator and see if they can help you with the price adjustment. Just a thought.

Re: Price Matching?

Leeny — Mon, 25 Jul 2016 21:10:27 GMT

Since your bag is on clearance, call back to C.S. and ask for the price adjustment due to the Clearance special that is on now. Since it hasn't been over 30 days they should do it for you since a handbag is an accy. Good Luck.

Re: Price Matching?

adiebaby — Mon, 25 Jul 2016 21:14:14 GMT

Thank you for the advice. But the c.s. guy said that because it was on clearance they could not make any adjustments. I think I will contact cs again. Also when you say contact a moderator are you meaning a host?

Re: Price Matching?

Leeny — Mon, 25 Jul 2016 21:26:50 GMT

Also check the fashion forum and see the thread for recent markdown adjustments. Read that and I think it will help you. Also the moderators on the people who moderate the blogs/forums. They are highlighted in Red

Re: Price Matching?

Wayne-QVC — Mon, 25 Jul 2016 21:27:58 GMT

@adiebaby wrote:

I purchased a leather handbag a couple of weeks ago. While browsing on QVC yesterday I found the same bag on clearence for $46 less so I called customer service to see what my options were. I asked if they would credit my purchase for the difference as many retailers do this. NOT QVC! His suggestion was to return the bag which would cost $6.95 and get a refund less the shipping (more $$$ out of pocket) and buy the one on clearance and get charged shipping and handling again. When I complained his response was at least I would be saving some money. I am very unhappy with this outcome. Does anyone else feel my pain. QVC please feel free to contact me. Oh, by the way the bag is going back and I am not going to purchase another one Sorry Aimee maybe you can talk to QVC about their pricing policies.

@adiebaby I'm so sorry to hear you had that experience. Please e-mail me your account information to QVCSocialTeam@qvc.com.

Re: Price Matching?

butterfly123 — Mon, 25 Jul 2016 21:30:55 GMT

@Wayne-QVC

Thank you a million times over!

Re: Price Matching?

Wayne-QVC — Mon, 25 Jul 2016 21:37:21 GMT

@butterfly123 wrote:

@Wayne-QVC

Thank you a million times over!

@butterfly123 You're welcome!

Re: Price Matching?

ValuSkr — Mon, 25 Jul 2016 21:45:06 GMT

Did Wayne fix @adiebaby's problem? What was the resolution?

Re: Price Matching?

adiebaby — Mon, 25 Jul 2016 22:21:20 GMT

Thank you all for your help. I just emailed wayne and will keep you all in the loop!

Re: Price Matching?

Wayne-QVC — Mon, 25 Jul 2016 22:27:02 GMT

@adiebaby I responded to your email.

Re: Price Matching?

libbyannE — Mon, 25 Jul 2016 22:33:31 GMT

I tried that once a couple of years ago when something went on clearance right after I bought it. I got the same answer. Stores do it, but QVC does not.

Re: Price Matching?

adiebaby — Mon, 25 Jul 2016 23:06:42 GMT

OK Ladies here's the update, Wayne-QVC emailed me with great news, my charge card was credited with the difference. How is that for awesome! Thanks again friends for your help with my issue. This whole thing really restores my faith in people doing the right thing and its just good business. The lesson for me is if you feel you have a valid issue persue it.

Re: Price Matching?

butterfly123 — Mon, 25 Jul 2016 23:56:47 GMT

@adiebaby

Great news!

Keep the email address in case you may have any other questions.

The moderators do a great job in helping the customers.

Re: Price Matching?

ValuSkr — Tue, 26 Jul 2016 02:08:54 GMT

Does Q have a policy for such situations or does it just depend?

Re: Price Matching?

vickie25 — Tue, 26 Jul 2016 03:30:24 GMT

I have never had a problem being refunded the difference when the price is reduced within 30 days. With the reduced clearance today, I went back and reviewed my orders. Just got off the phone with CS. Got a credit on a Marc Fisher purse and Lisa Rinna Vest. The vest was on clearance when I bought it over 3 weeks ago. The Marc Fisher bag I purchased was at a nightly special clearance price about 2 1/2 weeks ago. Between the 2 items, I am getting a credit for just over $25 dollars.