topic Re: Shipping question- HELP!! in Customer Care

Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:05:16 GMT

Hello,

So I ordered an engagement ring on 12/21, a few hours before the guaranteed delivery for orders to arrive on Christmas Eve expired. My EDD is still 12/24, but no tracking number has been provided. I called customer service, and they think it was shipped out, but it hasn’t been updated on the site. The order still says “in process”. Does anyone have any experience with this? I’m planning on proposing tomorrow and people will be coming over, so needless to say I’m freaking out. I should mention I paid extra for the “Premium Delivery”. Thanks!

Re: Shipping question- HELP!!

WindingRoad — Sun, 23 Dec 2018 23:13:32 GMT

I wish I had a better answer, please call customer service asap and ask to speak with a supervisor and demand an answer from them. good luck and congrats on your engagement.

Re: Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:16:09 GMT

Thanks. I guess I will try and call again. I’ve read on
Here that some orders people have made with premium delivery they didn’t get the tracking info and the item just showed up

Re: Shipping question- HELP!!

colleena — Sun, 23 Dec 2018 23:19:32 GMT

@REM2315 Send an email to social.team@qvc.com with your account # & order # & they should b able to help you - they have always been very helpful when I have question/problem. Good luck.

Re: Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:23:06 GMT

I will email them. Thanks!

Re: Shipping question- HELP!!

gizmogal — Sun, 23 Dec 2018 23:26:47 GMT

Can’t really help you with the shipping Q.

But speaking as a woman and someone with life experience, let me assure you, you can still ask for your lady’s hand as you are planning. If she says YES, you can promise her the ring to follow. Not everyone presents a ring on bended knee like in the movies. Some couples get engaged by their agreement and commitment and then go ring shopping together. Or the ring is offered once the betrothal is understood.

I think, if the ring doesn’t arrive timely, you spare yourself embarrassement. I might advise that you go ahead with the romantic proposal and not make any mention that you selected a ring unseen except on TV from a shopping channel, and then waited until just 3 days before the big Ask to order it. It undoes the image of a heartfelt, long-planned notion of commitment and hope. Impulse and lateness getting done the details is not overly romantic. Even if payingbextra for faster shipping! Women are willing to enjoy the surprise of a ring arriving in due time (soon is OK, if not immediately) when they know the important part is being loved and wanted in lifetime partnership. You are offering your love and loyalty, not a ring. The ring is a symbol. The proposal is what counts.

Plan well the words of your proposal and the right time to say them. Shipping will take care of itself. Good luck!

Re: Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:32:23 GMT

Yeah I get what your saying. This wasn’t a last minute thing. I had another ring purchased and long story short, was scammed by a small town place around here. Your right, it will work itself out. Thanks.

Re: Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:40:30 GMT

Email I received back from the Social team:

“At this time, there is no delay for your order. It should arrive about 12.24.18. The order can ship at any time to arrive by the EDD. When your order ships, you will receive an email to track the shipment. If for some reason, your order does not arrive on time, we are very sorry and you will be reimbursed for your shipping cost.”

Re: Shipping question- HELP!!

REM2315 — Sun, 23 Dec 2018 23:44:38 GMT

She just emailed me back and said she doesn’t think the order has shipped yet. I’ve received 3 different answers today. I’m confused !

Re: Shipping question- HELP!!

kitcat51 — Sun, 23 Dec 2018 23:47:11 GMT

I don't think CS is going to be of any help but it doesn't hurt to ask. I hope the ring arrives...Best Wishes!

Re: Shipping question- HELP!!

fthunt — Sun, 23 Dec 2018 23:48:43 GMT

Keep the faith...........I ordered a watch from Q - delivery date was for tomorrow (Monday) but UPS delivered it Thursday - 2 days after I ordered it. Last tracking had it still in the South. I think..UPS or USPS are zipping boxes so fast - the tracking system can't keep current.

Doing the math - watch was delivered 4 days earlier than stated.

Re: Shipping question- HELP!!

Kachina624 — Sun, 23 Dec 2018 23:49:14 GMT

@colleena wrote:
@REM2315 Send an email to social.team@qvc.com with your account # & order # & they should b able to help you - they have always been very helpful when I have question/problem. Good luck.

@colleena. @REM2315. The correct email address is:

qvcsocialteam@qvc.com. include your order number.

Re: Shipping question- HELP!!

REM2315 — Mon, 24 Dec 2018 00:10:24 GMT

That’s awesome, thanks for the positive news. It still shows I will have it tomorrow. Just don’t have any tracking info to confirm that! We will see

Re: Shipping question- HELP!!

jlkz — Mon, 24 Dec 2018 00:20:40 GMT

@REM2315

What will you do if it doesn’t arrive in time?

Suggestion: don’t postpone the proposal. Just have a “placeholder” ring to use until the real one comes along!

Don't postpone joy and celebration. If everyone is anticipating the momentous occasion, don’t let a little thing spoil the moment !

Re: Shipping question- HELP!!

silvery moon — Mon, 24 Dec 2018 17:20:19 GMT

I wish you all the best but you might need a back up plan. I ordered six pieces of jewelry on QVC's Jewelry Day Wednesday 12/19 BEFORE the 12:00 pm guaranteed delivery cut off. The hosts constantly stated that an order placed by 11:59 am was guaranteed delivery by Christmas WITHOUT having to pay extra for expedited shipping. One of the items shipped on Thursday 12/20 and I received it on Saturday 12/22. The other five items were shipped on Friday 12/21. Tracking shows that two of the items have been stuck in a Maumee Ohio shipment facility since 12/22 and the other three in an Urbancrest Ohio shipment facility. The QVC Order estimated delivery dates are 12/27 and 12/28 which oddly aren't 12/24. Unless UPS/USPS intends to deliver on Christmas day, I am out of luck.

Re: Shipping question- HELP!!

silvery moon — Wed, 26 Dec 2018 13:13:27 GMT

I did not receive my items on Christmas Eve or Christmas Day. The Order Status still shows that they are in Urbancrest and Maumee Ohio respectively. So much for "guaranteed delivery by Christmas Day".

Re: Shipping question- HELP!!

silvery moon — Wed, 26 Dec 2018 13:14:58 GMT

Did your ring get delivered in time for your proposal?

Re: Shipping question- HELP!!

gizmogal — Thu, 27 Dec 2018 00:42:04 GMT

@silvery moon wrote:
Did your ring get delivered in time for your proposal?

Glad @silvery moon followed up!

Yes, indeed @REM2315, don’t leave us hanging.

Did you propose?

Did she say Yes? (hope so)

Did the ring arrive from QVC on time? (hope so)

DId she love the ring? (hope so)

Give us happy endings! (hope so)

Re: Shipping question- HELP!!

REM2315 — Thu, 27 Dec 2018 15:33:21 GMT

Haha sorry guys for the delay! NO it didn’t come! And it is still not here! The ****** thing still says “in process” and QVC has no answers for me as to what is going on since it’s coming from the “vendor”. Supposedly they don’t even have the info of the vendor. The reps I have talked to said they have requested corporate to investigate with the vendor as to what is up, and I haven’t received any answers or updates. Currently waiting on a call from a supervisor.

In terms of the engagement, I went through with it anyway as I had a customized ornament for the proposal, etc. I explained the ring is coming, etc. Of course she said YES!!

But now she is freaking out about the ring and all of our family and friends is like “wtf is going on? Where is it?” And I have no answers. It’s a pretty helpless feeling

Re: Shipping question- HELP!!

REM2315 — Thu, 27 Dec 2018 23:05:32 GMT

Finally shipped! Thank god I have UPS my choice, as they were the ones to send me an email about a package coming. QVC doesn’t even have the tracking info yet. It will be here tomorrow AM.. HOORAY!!!!