topic QVC 💗 in Customer Care

QVC 💗

jf1212 — Fri, 21 Dec 2018 11:17:11 GMT

I want to thank QVC for their act of kindness. A gift I ordered was out of stock by the time they were supposed to ship it to me. I received a message of apology from them and included was a gift of the similar order and also a future credit for a purchase. I was overwhelmed with surprise and joy. I have never heard of a company doing something that nice and generous. I love QVC and their products but their customer service is amazing. Thank you for your Holiday Kindness.

Re: QVC 💗

SXMGirl — Fri, 21 Dec 2018 13:15:25 GMT

@jf1212, this is your first post and I want to not only welcome you, but also thank you for posting something positive about QVC, I am so happy that they took the time to contact you and to make sure that you were a satisfied customer.

Re: QVC 💗

World Traveler — Fri, 21 Dec 2018 13:30:47 GMT

@jf1212 Very nice post. Very nice of QVC.

Re: QVC 💗

IMW — Fri, 21 Dec 2018 14:06:38 GMT

Welcome to the boards. How wonderful it is to hear about great qvc cs.

Re: QVC 💗

Kachina624 — Fri, 21 Dec 2018 15:49:36 GMT

I've never heard of QVC doing such a thing.

Re: QVC 💗

loriqvc — Fri, 21 Dec 2018 16:38:41 GMT

@Kachina624 - I'm guessing the order referenced here was for the Harry London nutcracker sets; there were some major issues with order fulfillment, and HL and QVC worked together to find a good solution for all the customers who ordered them. You can read about it in another thread here in the Customer Care forum. I thought it was a true "above and beyond" illustration of putting the customer first...

Re: QVC 💗

Kachina624 — Fri, 21 Dec 2018 17:18:01 GMT

Thanks @loriqvc. I hadn't read of a HL fisaco, probably because I haven't bought any.