topic Re: First Negative experience in Customer Care

First Negative experience

04112016 — Wed, 19 Dec 2018 19:46:50 GMT

I spoke with Janet on the Live Chat who was no help with my order, all she said was she didn't know why my orders EDD had been changed from 12/21 to 12/24. She didn't even answer if my order was guaranteed to be here by 12/24. I spent money for express delivery for 12/21 and it changed to 12/24, why would I pay for the express delivery if the order was going to arrive the same time that QVC was promoting the regular delivery by 12/24? Makes no sense. I just wanted to make sure my orders arrive 12/24 and she couldnt even answer that for me.

Re: First Negative experience

MalteseMomma — Wed, 19 Dec 2018 19:59:40 GMT

I was just gonna post about how many Christmas' QVC spoils for their customers because of their SLOW delivery.

That is reall,really sad! People depend on delivery when stated!!! If they continually find they cannot deliver................well,then they should be truthfull and say it!!!!

Many Christmas mornings are spoiled, many grandkids are dissapointed and many Christmas dinners are ruined by QVC's INABLITY TO DELIVER ON TIME!!!!!

I really wonder how other companies do it so sucessfully ,while haveing many more customers than QVC.........

Re: First Negative experience

mimomof4 — Wed, 19 Dec 2018 20:13:43 GMT

I don't know when or what you ordered here are some things to think about:

If you read the details on the Guaranteed Shipping by Christmas there are excluded items.
If you placed or oder by Noon EST today, your item has not been shipped and there is no shipping info attached. Until that shipping info is attached how could the Live Chat person be able to give you a guarantee. Have some patience with the person who is trying to help you and only has limited info available at that time.
Always remember when you choose to submit an online order 1 week before Christmas you risk not receiving that item.

Re: First Negative experience

CLHS68 — Wed, 19 Dec 2018 20:18:57 GMT

Perhaps you should order before the last minute. I am sure QVC is doing their best but a lot of the problem falls on the way it is delivered USPS is very slow at any time but this time of year they are working 7 days a week to try & get things to you. So consider the volume of packages & order early.

Re: First Negative experience

SXMGirl — Wed, 19 Dec 2018 21:26:47 GMT

I have only had a few experiences where my orders were not delivered and I found that the real problem was my post office. I really did not know how bad it was until the conversation was started on Nextdoor. Our post office has gotten so bad, as in not delivering mail for days, that their corporate people had to get involved.

The amount of holiday orders has to be overwhelming, so ordering at the last minute can cause many problems. This is a major complaint every year, so it is best to always plan ahead or do much shopping in the stores in your town. I believe that the people who put the orders together are probably doing their best.

Re: First Negative experience

04112016 — Wed, 19 Dec 2018 21:42:14 GMT

The items that I ordered had stated guaranteed shipping by christmas, I ordered them yesterday and made sure that they were able to arrive in time, hence why we paid the extra for the express delivery. I also understand that if the person did not know anything about the shipping information, they are just doing their best but she didn't even acknowledge my question about the EDD. I'm fine with waiting all together, but if she knew that the order was too far "in process" why could she have not given me any details about when the estimated date it was to ship at least? The least she could have done was say that there was no information when the actual delivery date was, rather than completely ignoring the question all together.

Re: First Negative experience

Kachina624 — Wed, 19 Dec 2018 21:50:39 GMT

@04112016 wrote:
I spoke with Janet on the Live Chat who was no help with my order, all she said was she didn't know why my orders EDD had been changed from 12/21 to 12/24. She didn't even answer if my order was guaranteed to be here by 12/24. I spent money for express delivery for 12/21 and it changed to 12/24, why would I pay for the express delivery if the order was going to arrive the same time that QVC was promoting the regular delivery by 12/24? Makes no sense. I just wanted to make sure my orders arrive 12/24 and she couldnt even answer that for me.

@04112016. Janet probably didn't have her crystal ball plugged in. There's no way a CSR would be able to answer the questions you asked. They pretty much see the same information on tracking that you see. Our national freight delivery system is over-whelmed with all of the internet orders. Everyone is peddling as fast as they can to get their packages delivered before Christmas. Delivery dates are not set in stone, are flexible and estimated. Lesson for next year: shop early.

Re: First Negative experience

Reviewgal — Wed, 19 Dec 2018 22:08:14 GMT

What's the deal on UPS delivery by US Mail? UPS delivers to area and it sits there for 24 hours or more before the PO picks it up, then it's delivery the following day. Why not plain UPS delivery, or even straight PO service? Now waiting for an order they said on air would arrive by 12/24, order form reads Estimated delivry is 12/24, and checking status I learn the paperwork has just been prepared--hope it arrives at my house in 5 days.

Re: First Negative experience

blackhole99 — Wed, 19 Dec 2018 22:24:56 GMT

The local post offices are overwhelmed with holiday packages whether from Amazon, the Q or where ever. Our post office clerk mentioned they are making 2 to 3 extra trips a day to get the packages out. They are pushing things through and not catching or ignoring packages that have been ripped open. Of course they are not going to admit to that, and people don't care unless they are on the receiving end. At least the Q does not hassle the customer when stuff like that happens. I can only imagine the hoops you would have to jump through at Evine, if you called them to report you received a package that was ripped open and no contents. I do think if you pay for expedited shipping though, if it doesn't come through they need to at least return the shipping cost to the customer. At any rate I'm sticking with the Q.

Re: First Negative experience

MalteseMomma — Thu, 20 Dec 2018 18:56:09 GMT

Gee,I wonder how Amazon can get it to me the next day or sometimes even the same day.........even for an item costing less than $10.00.........I'm sure they have many more customers than qvc

.....and if my package arrives damaged (very,very,very seldom) they completely refund full price no questions asked.

Re: First Negative experience

BalletBabe — Thu, 20 Dec 2018 08:31:35 GMT

@Kachina624 wrote:
@04112016 wrote:
I spoke with Janet on the Live Chat who was no help with my order, all she said was she didn't know why my orders EDD had been changed from 12/21 to 12/24. She didn't even answer if my order was guaranteed to be here by 12/24. I spent money for express delivery for 12/21 and it changed to 12/24, why would I pay for the express delivery if the order was going to arrive the same time that QVC was promoting the regular delivery by 12/24? Makes no sense. I just wanted to make sure my orders arrive 12/24 and she couldnt even answer that for me.
@04112016. Janet probably didn't have her crystal ball plugged in. There's no way a CSR would be able to answer the questions you asked. They pretty much see the same information on tracking that you see. Our national freight delivery system is over-whelmed with all of the internet orders. Everyone is peddling as fast as they can to get their packages delivered before Christmas. Delivery dates are not set in stone, are flexible and estimated. Lesson for next year: shop early.

@Kachina624 her chrystal ball----Bwah ahahahahahahah Your too funny Kachina?

Re: First Negative experience

MalteseMomma — Sun, 06 Jan 2019 17:26:19 GMT

opps pressed wrong key......and jammed my computer

Re: First Negative experience

MalteseMomma — Thu, 20 Dec 2018 19:07:57 GMT

@SXMGirl wrote:
I have only had a few experiences where my orders were not delivered and I found that the real problem was my post office. I really did not know how bad it was until the conversation was started on Nextdoor. Our post office has gotten so bad, as in not delivering mail for days, that their corporate people had to get involved.

The amount of holiday orders has to be overwhelming, so ordering at the last minute can cause many problems. This is a major complaint every year, so it is best to always plan ahead or do much shopping in the stores in your town. I believe that the people who put the orders together are probably doing their best.

@SXMGirl

How come I can get an AMAZON order delivered by my POST OFFICE the next day ,(or even same day) at no extra charge, but QVC orders get stuck in the PO for days???????? Can you answer this question?????

Re: First Negative experience

Kachina624 — Thu, 20 Dec 2018 19:21:05 GMT

@MalteseMomma wrote:
@Kachina624 wrote:
@04112016 wrote:
I spoke with Janet on the Live Chat who was no help with my order, all she said was she didn't know why my orders EDD had been changed from 12/21 to 12/24. She didn't even answer if my order was guaranteed to be here by 12/24. I spent money for express delivery for 12/21 and it changed to 12/24, why would I pay for the express delivery if the order was going to arrive the same time that QVC was promoting the regular delivery by 12/24? Makes no sense. I just wanted to make sure my orders arrive 12/24 and she couldnt even answer that for me.
@04112016. Janet probably didn't have her crystal ball plugged in. There's no way a CSR would be able to answer the questions you asked. They pretty much see the same information on tracking that you see. Our national freight delivery system is over-whelmed with all of the internet orders. Everyone is peddling as fast as they can to get their packages delivered before Christmas. Delivery dates are not set in stone, are flexible and estimated. Lesson for next year: shop early.

@Kachina624

I think you are sooooooo wrong about delivery systems. QVC is only concerned about getting their money, NOT about you getting your order on time!!!!!!!!

Other places get orders out fast and delivered to you immediately!!

@MalteseMomma. Now if you don't get your merchandise, they don't get their money, right? The Q CEO needs to take a long look at some of their procedures, that's for sure. They obviously aren't working efficiently, but it's not that they aren't trying. Something's wrong when a customer leaves a msg 13 times at their request and nobody returns a call

Re: First Negative experience

MalteseMomma — Thu, 20 Dec 2018 19:23:26 GMT

@Kachina624 wrote:
@MalteseMomma wrote:
@Kachina624 wrote:
@04112016 wrote:
I spoke with Janet on the Live Chat who was no help with my order, all she said was she didn't know why my orders EDD had been changed from 12/21 to 12/24. She didn't even answer if my order was guaranteed to be here by 12/24. I spent money for express delivery for 12/21 and it changed to 12/24, why would I pay for the express delivery if the order was going to arrive the same time that QVC was promoting the regular delivery by 12/24? Makes no sense. I just wanted to make sure my orders arrive 12/24 and she couldnt even answer that for me.
@04112016. Janet probably didn't have her crystal ball plugged in. There's no way a CSR would be able to answer the questions you asked. They pretty much see the same information on tracking that you see. Our national freight delivery system is over-whelmed with all of the internet orders. Everyone is peddling as fast as they can to get their packages delivered before Christmas. Delivery dates are not set in stone, are flexible and estimated. Lesson for next year: shop early.

@Kachina624

I think you are sooooooo wrong about delivery systems. QVC is only concerned about getting their money, NOT about you getting your order on time!!!!!!!!

Other places get orders out fast and delivered to you immediately!!
@MalteseMomma. Now if you don't get your merchandise, they don't get their money, right? The Q CEO needs to take a long look at some of their procedures, that's for sure. They obviously aren't working efficiently, but it's not that they aren't trying. Something's wrong when a customer leaves a msg 13 times at their request and nobody returns

@Kachina624

I totally agree.i misunderstood you....lol....I was wondering why ,cause i usually agree with you...........lol Merry Christmas <3

Re: First Negative experience

loriqvc — Thu, 20 Dec 2018 19:50:17 GMT

@MalteseMomma - When you have same-day delivery from Amazon, those packages are not delivered by the post office, but by Amazon's local courier service. The USPS has no resources or capabilities for same-day deliveries. (My brother is a long-time postal worker and two of my friends work as couriers for Amazon.) Regardless, it is pretty incredible to order from Amazon in the morning and have the package on your doorstep by dinnertime! I live within half an hour of the second-largest Amazon hub in the country, and it's starting to spoil me...

ETA: I'm also lucky that my local post office is fantastic; in the cases where there's a UPS-USPS handoff, the process is typically smooth and as fast as can be expected.

Re: First Negative experience

SeaMaiden — Thu, 20 Dec 2018 20:09:21 GMT

In life there are never guarantees that things will work out as planned.....DEAL WITH IT IF YOU CHOOSE TO ORDER ONLINE....

if the gift arrives late.....give the gift recipient a card showing what the gift is and say it is on the way.

If the gift is for a child....go buy the gift at a local store....or do not wait until the last month to order online. That is just common sense!

Re: First Negative experience

Marp — Fri, 21 Dec 2018 14:13:40 GMT

@MalteseMomma wrote:
@SXMGirl
How come I can get an AMAZON order delivered by my POST OFFICE the next day ,(or even same day) at no extra charge, but QVC orders get stuck in the PO for days???????? Can you answer this question?????

Amazon has a better priority handling contract with USPS than Q does?

Re: First Negative experience

SharkE — Fri, 21 Dec 2018 14:22:24 GMT

I ordered a little real gold rope bracelet from Evine on Thurs. Went out today Friday. Yesterday, went to Dillards and got stuff-no long processing time there either. LOL

Re: First Negative experience

MalteseMomma — Fri, 21 Dec 2018 15:44:18 GMT

@loriqvc wrote:
@MalteseMomma - When you have same-day delivery from Amazon, those packages are not delivered by the post office, but by Amazon's local courier service. The USPS has no resources or capabilities for same-day deliveries. (My brother is a long-time postal worker and two of my friends work as couriers for Amazon.) Regardless, it is pretty incredible to order from Amazon in the morning and have the package on your doorstep by dinnertime! I live within half an hour of the second-largest Amazon hub in the country, and it's starting to spoil me...

ETA: I'm also lucky that my local post office is fantastic; in the cases where there's a UPS-USPS handoff, the process is typically smooth and as fast as can be expected.

@loriqvc

I have never ordered same day delivery in the 16 (or more) yrs that I am shopping with Amazon, and many, many times I get my pkgs the same day anyway.

Many of my Amazon pkgs ARE delivered by my post office which also delivers Amazon pkgs on Sundays,year round,not just during holidays UPS also delivers some of my Amazon orders ,as do private people ,like ,young people (so proud of them working) retired people, and middle age men and women,all using their own cars .Some Amazon employees ,get to use the White Amazon Van,with the black stripe................I am a huge Amazon Shopper <3 and they all know, I allow them to park in my driveway as I live in a residential area, that just happens to be on a state highway and it is hard to street park here. I think I must be Amazons biggest supporter.............lol