topic Re: Shipping--US Mail or UPS Mail Innovations in Customer Care

Shipping--US Mail or UPS Mail Innovations

Shawnie — Tue, 03 Jul 2018 14:36:54 GMT

What? Innovations? From NC my two orders proceeded up 95 past my house to NJ? And then will head back down to me, and, what, be turned over to the USPS? This is no innovation at all. That package should be here today, instead the EDD is July 9. Ridiculously slow and convoluted. Customer care is there a way to choose straight UPS shipping??

Re: Shipping--US Mail or UPS Mail Innovations

PickyCindy — Tue, 03 Jul 2018 14:11:11 GMT

You've got that right! I'll never understand QVC's shipping ways for as long as I live! When they say I have a package coming this way I immediately know it's going to take forever and a day. And it does.

Re: Shipping--US Mail or UPS Mail Innovations

2blonde — Tue, 03 Jul 2018 14:21:21 GMT

Sometimes by the time I receive something, I've forgotten what I ordered. In my case, though, items don't usually go past me before coming back to me again. I live east of Cleveland, about 2 miles south of Lake Erie, so if they pass by my house, they're gonna need a boat!

Re: Shipping--US Mail or UPS Mail Innovations

Kachina624 — Tue, 03 Jul 2018 15:34:06 GMT

I've been getting horrible service from UPS and would be delighted if they sent everything straight USPS. It seems packages get to town but they have a problem getting them to the post office for delivery. I think I'm never going to get the Martha TSV pants.

Re: Shipping--US Mail or UPS Mail Innovations

software — Tue, 03 Jul 2018 17:03:33 GMT

I agree.

I will get my order on the original EDD, even if it sits in my post office for days.

Not good.

Re: Shipping--US Mail or UPS Mail Innovations

KathyM23 — Wed, 04 Jul 2018 00:55:43 GMT

I have pretty good luck with QVC shipping. Both by post office and UPS. See my Awesome Shipping post today.

There has been one occasion in all the years I have been ordering from QVC where I had a shipping issue. It was an item shipped from QVC's warehouse in Ontario, California and it took 2 weeks to get to me in the East. I finally called to see where my order was and had a good conversation with CS. She foiund my order was in route and we decided the closest we could come to where my order was "somewhere in the sky on the way to me" We ended up having a good laugh about it. It finally did arrive.

Re: Shipping--US Mail or UPS Mail Innovations

GAQShopr53 — Wed, 04 Jul 2018 01:32:54 GMT

@Shawnie wrote:
What? Innovations? From NC my two orders proceeded up 95 past my house to NJ? And then will head back down to me, and, what, be turned over to the USPS? This is no innovation at all. That package should be here today, instead the EDD is July 9. Ridiculously slow and convoluted. Customer care is there a way to choose straight UPS shipping??

Try coming from NC all the way to Jacksonville, FL (sometimes arriving and departing Jacksonville 2 times adding additional delivery days) only to come back to Savannah GA...I thought I was the only one thinking like "Really" then it gets to UPS...if I did not upgrade my UPS service to MyChoice I would be waiting an additional day for the package to arrive....on the flip side...my USPS packages have been arriving sooner than the UPS packages...things that make you say hummmm...I think the vendors decide how the packages are shipped....and most are shipped UPS SurePost.(Delivery by Post Office).....you may have to upgrade shipping to get straight UPS

Re: Shipping--US Mail or UPS Mail Innovations

Shawnie — Wed, 04 Jul 2018 14:57:21 GMT

And, environmentally this kind of shipping is bad! According to Maps the trip to the Northern Virginia Area from Butner, North Carolina would be approximately 3 hrs. Up 95. But to take that package up to Bridgeport New Jersey and back for delivery is another 6 hours of truck time, fuel, unnecessary fuel. It just doesn't make sense to me.

Re: Shipping--US Mail or UPS Mail Innovations

Grandmaw-maw — Wed, 04 Jul 2018 20:44:58 GMT

I agree whole hardily. It takes twice as long to get merchandise now. Hate going through our post office as we have horrible delivery service. UPS is just a tad better.

Re: Shipping--US Mail or UPS Mail Innovations

Melvin-QVC — Thu, 05 Jul 2018 00:25:21 GMT

@Shawnie wrote:

What? Innovations? From NC my two orders proceeded up 95 past my house to NJ? And then will head back down to me, and, what, be turned over to the USPS? This is no innovation at all. That package should be here today, instead the EDD is July 9. Ridiculously slow and convoluted. Customer care is there a way to choose straight UPS shipping??

@Shawnie I apologize for any confusion with your order. At the time of placing your order, please review the shipping methods and options available at that time. Sometimes there are various options other times there aren't.

Re: Shipping--US Mail or UPS Mail Innovations

Shawnie — Thu, 05 Jul 2018 13:18:34 GMT

@Melvin-QVC I understand. The options if they are listed are always more expensive but they only list the number of days they do not tell you the shipper and the method. I would like to choose either straight USPS or straight UPS. My two orders per tracking are still on their way to the USPS via UPS Mail Innovations. So stupid when the product was 3 hrs away from me to start.

Re: Shipping--US Mail or UPS Mail Innovations

Kindaglitzy — Fri, 06 Jul 2018 20:56:32 GMT

I have similar issues. Paid $5.50 to ship Chef Tony cookbook. EDD July 5. Even though it was delivered to a USPS Post Office 22207, very close to where I live on July 3. It was shipped back to NC instead of transferring to my local post office for delivery. Honestly there should be a shipping reimbursement on this purchase for such bad service. Paid $7.50 for UPS shipping of a 16 lb step stool. Waited all day for UPS to deliver to my door only to find out they delivered to third party location I never agreed to now I have to go and pick up the heavy item. Tempted to tell them to return to sender. I should not be paying to have something shipped to my home and then have to drive somewhere spending more money to pick it up. All carriers are problematic as far as I'm concerned.

Re: Shipping--US Mail or UPS Mail Innovations

Lynnster67 — Thu, 12 Jul 2018 14:12:28 GMT

My Lisa Rinna TSV top shipped on July 3rd from Lancaster PA (2 hrs away from DC by car) and has been sitting at the main post office in the county next door since late evening on July 5th! What's up w/that?!?

Before this Mail Innovations nonsense, pkgs from Lancaster would arrive in 2-3 days.

Re: Shipping--US Mail or UPS Mail Innovations

Queen Linda — Wed, 19 Dec 2018 12:45:30 GMT

I would like to know the same thing, can I chose UPS only delivery. A package was delivered yesterday which the post office said was given to an "agent" whatever that means. I was home all day long and never got that package. Now I have to contact post office to see who got my package. The delivery via UPS to the local post office is rather stupid...the UPS truck goes down my street every single day...

Re: Shipping--US Mail or UPS Mail Innovations

NickNack — Wed, 19 Dec 2018 13:16:29 GMT

@Queen Linda wrote:
I would like to know the same thing, can I chose UPS only delivery. A package was delivered yesterday which the post office said was given to an "agent" whatever that means. I was home all day long and never got that package. Now I have to contact post office to see who got my package. The delivery via UPS to the local post office is rather stupid...the UPS truck goes down my street every single day...

@Queen Linda Given to an agent means that it was given to the USPS (usually) to deliver. Delivered is what means delivered. Your package hasn't been delivered yet. Usually you get it a couple of days after it was delivered to an agent.

Re: Shipping--US Mail or UPS Mail Innovations

Diva on The Q — Wed, 19 Dec 2018 13:34:03 GMT

@Queen Linda wrote:
I would like to know the same thing, can I chose UPS only delivery. A package was delivered yesterday which the post office said was given to an "agent" whatever that means. I was home all day long and never got that package. Now I have to contact post office to see who got my package. The delivery via UPS to the local post office is rather stupid...the UPS truck goes down my street every single day...

@Queen Linda: Yes, you can choose UPS only delivery, if you sign up for a UPS/My Choice Premium Membership. It will cost you $40.00 per year, but, if you receive packages on a regular basis, it may be worth it. I have a premium membership and feel it's worth it. I can decide if I want my package(s) delivered UPS Ground delivery instead of UPS/Surepost. Another benefit is if, for example, you won't be home at the time your package is delivered. You can decide to have your package held at a UPS Store or UPS Access Point for pickup. I think it's $40.00 well spent. Check it out on the UPS website.