topic Re: Order stuck in processing - Customer service no help in Customer Care

Order stuck in processing - Customer service no help

SV7167 — Fri, 14 Dec 2018 21:08:53 GMT

I placed my order earlier this week. Just got an email from customer care this morning to call them to verify my information. I immediately called, got transfered to the finance department then was told an account specalist was unavailable and someone would call me back. I called again around noon, same thing. I just got off the phone AGAIN and was told the same thing. I asked to speak to a supervisor, I was told there were no supervisors. I asked to wait on hold for an account specialist, I was told I could only be placed on hold once for a "moment". I was ALSO told that if I miss their call back, I would have to start the process over again. NOT OK....I need this gift before Christmas. It is the only thing my son asked for. This is terrible.

Re: Order stuck in processing - Customer service no help

mistyada — Fri, 14 Dec 2018 21:46:17 GMT

Good luck. Qvc now sends emails that orders are accepted then days later they send out another email that the item is not available or something else that stalls the order. Ihad that happen with a black friday item. They sent me an email that said the item was not available even though they were still selling the same item online at the time. I no longer purchase any gifts from Q. I only purchase items that are NOT available elsewhere and they are for me. I do not want to disappoint someone else. I have had items cancelled by Q five days after I placed an order that went through, In the old days, items were shipped the day after the order were through.

Re: Order stuck in processing - Customer service no help

loriqvc — Fri, 14 Dec 2018 22:09:00 GMT

@SV7167 - If this is your first QVC purchase, and it is for a large-ticket item and/or with Easy Pay, it is routine for QVC to run a soft credit check to ensure that it will receive payment for the purchase. The process typically takes 48 hours and can be a bit frustrating if you aren't able to connect with the finance department, but hopefully someone will be in touch with you soon and your order will be on its way.

@Beth-QVC, @Anonymous, or another moderator - can you help here?

Re: Order stuck in processing - Customer service no help

Beth-QVC — Fri, 14 Dec 2018 22:12:51 GMT

@SV7167

Our Finance department will be in contact wiith you to verify details of this purchase. They are working late tonight and all weekend so they will contact you. We thank you for your patience.

Beth QVC