topic Order Under Review!!!! in Customer Care

Order Under Review!!!!

deandrea219 — Wed, 12 Dec 2018 14:29:37 GMT

I place an order on 12/7. Currently still saying IN PROCESS. Early this morning I received an email stating that I needed to call customer care to verify my information. I have call numerous times and still has been unable to reach a live person. I have left a message for a supervisor to call me. This is absurd! This is a Christmas gift for a love one. My EDD is 12/18. The way things are looking that won’t happened and it will be a bummer because QVC has taken my money out of my account

Re: Order Under Review!!!!

Anonymous — Wed, 12 Dec 2018 14:36:50 GMT

I am so sorry @deandrea219, if you called and left a message someone will get back to you. They need to verify additional information because this is your first order on Easy Pay.

Re: Order Under Review!!!!

deandrea219 — Wed, 12 Dec 2018 14:38:26 GMT

Okay how long will a call back take. As stated previously this is a Christmas gift for a love one?

Re: Order Under Review!!!!

depglass — Wed, 12 Dec 2018 15:07:31 GMT

Just a couple of weeks ago one of the team members said they don't "pull credit" on an easy pay order. Maybe this is a really expensive item? Someone should get back to this person with an answer, will they ship the item or not, so they can order elsewhere if necessary.

Re: Order Under Review!!!!

Anonymous — Wed, 12 Dec 2018 15:21:50 GMT

Hi @deandrea219 I sent you an email.

Re: Order Under Review!!!!

bwezenter56 — Wed, 19 Dec 2018 18:58:14 GMT

Has anyone contacted you? My mother has been calling and leaving messages for over a week. In addition, sometimes she calls and gets a recording saying mailbox is full, but then she calls back and is able to leave a message. Yet, no one is calling back. My mother flew all the way from NY, to spend the holidays with her grandchildren and now they wont get their gifts in time, although she paid extra to make sure they would be here on time. Not to mention my mother is dying from terminal cancer and she is freaking out. These people are a joke. Everyone is customer service sounds like they are reading from a script. No accountiability. How does a company as large as QVC not antipate the holiday rush and staff their accounting department suffiently. They need to cancel her order or have someone call her TODAY.

Re: Order Under Review!!!!

loriqvc — Wed, 19 Dec 2018 19:05:42 GMT

@bwezenter56 - Try sending an email message with the order details to the QVC Social Team (the moderators of this community): QVCSocialTeam@qvc.com

They have access to all the information needed to help resolve problems and often work miracles! Good luck...

Re: Order Under Review!!!!

Beth123 — Thu, 20 Dec 2018 05:05:31 GMT

I am experiencing the same problem. I placed an order for the first time. I received an email saying the order was under review and to call. I am CONSTANTLY trying to call. I have left several messages. This order is a Christmas present for my daughter. It is the only thing she wants for Christmas. I paid $3 extra to get it here. Originally the estimated shipping date was tomorrow (12/20). Now it won't be here. This is ridiculous!! It is the Christmas season hire enough employees to take care of your customers. You have already taken money out of my account. The lack of communication is VERY unprofessional.

Re: Order Under Review!!!!

Beth123 — Thu, 20 Dec 2018 13:31:54 GMT

Saga continues.....I tried to call AGAIN this morning. After being transferred twice I got voicemail AGAIN. Really folks? QVC says leave a message and give them 24 hours to call me back. Okay....been there....done that. You can take a person's money but not call them back? Where is the service in customer service?

Re: Order Under Review!!!!

Anonymous — Thu, 20 Dec 2018 13:50:23 GMT

@Beth123 We've just sent you an email. Cindy

Re: Order Under Review!!!!

Bella2022 — Thu, 20 Dec 2018 15:32:56 GMT

@Beth123 wrote:
I am experiencing the same problem. I placed an order for the first time. I received an email saying the order was under review and to call. I am CONSTANTLY trying to call. I have left several messages. This order is a Christmas present for my daughter. It is the only thing she wants for Christmas. I paid $3 extra to get it here. Originally the estimated shipping date was tomorrow (12/20). Now it won't be here. This is ridiculous!! It is the Christmas season hire enough employees to take care of your customers. You have already taken money out of my account. The lack of communication is VERY unprofessional.

tomorrow is 12/21 if i'm correct.

Re: Order Under Review!!!!

Montana — Thu, 20 Dec 2018 17:11:46 GMT

I think part of the problem is that new customers are not told about the first-time Easy Pay vetting. I don’t know if this information is on the QVC website. If it is not, I think it should be added.

Re: Order Under Review!!!!

SahmIam — Thu, 20 Dec 2018 19:47:50 GMT

@ Montana wrote:
I think part of the problem is that new customers are not told about the first-time Easy Pay vetting. I don’t know if this information is on the QVC website. If it is not, I think it should be added.

@ Montana What the heck is this?! I wasn't "vetted" the fist time I used Easy Pay (talking 3 years ago).

Re: Order Under Review!!!!

loriqvc — Thu, 20 Dec 2018 20:03:23 GMT

I believe the vetting or soft credit check process only occurs for new customers buying large-ticket items such as TVs, computers, electronics, and jewelry, whether they select Easy Pay or not. I don't think the vetting is unreasonable, but the fact that it is not at all transparent and doesn't seem to be documented, communicated well, or supported properly by the Q causes a lot of problems.

Re: Order Under Review!!!!

San Antonio Gal — Fri, 21 Dec 2018 00:47:53 GMT

@loriqvc wrote:
I believe the vetting or soft credit check process only occurs for new customers buying large-ticket items such as TVs, computers, electronics, and jewelry, whether they select Easy Pay or not. I don't think the vetting is unreasonable, but the fact that it is not at all transparent and doesn't seem to be documented, communicated well, or supported properly by the Q causes a lot of problems.

I agree that large ticket items warrant a "soft" credit process, but Q's problem is the lack of communication. Customers waiting for calls or not being able to get through to find out the status of their order is where Q is dropping the ball big time.

Re: Order Under Review!!!!

SahmIam — Fri, 21 Dec 2018 14:23:48 GMT

@loriqvc @San Antonio Gal Thank you! I had no idea QVC did this. You learn something new everyday!!!

Agree that if this isn't disclosed up-front, than QVC has definitely dropped the ball.

Re: Order Under Review!!!!

tonia123 — Sat, 22 Dec 2018 05:03:24 GMT

I just recieved the same message and have ordered plenty of items through qvc. I left a message and no call or email and theses items are for Christmas as well.

Re: Order Under Review!!!!

Misswade — Sat, 29 Dec 2018 04:41:56 GMT

Hi Cindy-
I am having a similar issue. Placed an order on 12/25 - funds were taken out of my account immediately. I am opting for the easy pay, so it was my first payment.
On 12/27 my account status read that I had to contact customer care and after speaking with several service reps, they told me you needed to verify additional information, for which I am happy to provide. However, I keep letting redirected and placed on hol and as of recently left a message for someone to call me back.
I purchased this item for my sons birthday on 01/08, he is turning 16 and this gift would be a dream for him! I was hoping if I ordered early enough I would get it in time. I am really saddened by the delays and would like to cooperate with whatever is needed for you to process the order.
Please let me know if you can help! I would greatly appreciate it!

Re: Order Under Review!!!!

Beth-QVC — Sat, 29 Dec 2018 05:21:15 GMT

@Misswade

I have sent an you an email.

Beth QVC