topic Re: DONE with QVC in Customer Care

DONE with QVC

girly-girl17 — Sun, 09 Dec 2018 16:59:23 GMT

This is the disgraceful way that QVC treats their longtime customers:

Last weekend I received an email confirmation for a laptop that I did NOT order shipped to my name at a different and unfamiliar address, obviously someone trying to fraudulently use my account.

I cancelled the order and called customer service, who found a second laptop that I also did not order and cancelled that order as well. The rep told me they would start a fraud proceeding and I would be notified of the process. This never happened - the next day a QVC rep called me and said that I should call Synchrony to close my QCard account and open a new one.

After closing my QCard account, I was told by Synchrony that I had to "apply" for a new card. I did that - and found out a few days later when I called to inquire why I had not heard anything - that my application was denied!

I have NEVER been denied a credit card in my life. The rep said it was because I had applied for the new card on the same day as I closed my account - WHICH IS EXACTLY WHAT THE QVC REP TOLD ME TO DO.

Synchrony said QVC SHOULD have reported my card lost/stolen and opened a new one for me, so I should call QVC to see what could be done.

I then called QVC and was told that someone from corporate would call within 3 days. It's been 5 days since I made that call and I have heard from NO ONE.

I have been a good customer for 25 years, and I am being penalized for something that is NOT even slightly my fault.

I am FINISHED with QVC. There has been ZERO effort from them to show me that they care about my business, my time, or my inconvenience. They have botched this situation from start to finish. If you continue to shop with QVC, be aware that this is the utter lack of concern that they show their customers.

Re: DONE with QVC

KingstonsMom — Sun, 09 Dec 2018 17:14:47 GMT

@girly-girl17said:

"Synchrony said QVC SHOULD have reported my card lost/stolen and opened a new one for me, so I should call QVC to see what could be done."

How could QVC open a new account for you with Synchrony Bank?

Answer: they can't.

Synchrony Bank issues the Q card, so all Q card accounts (including opening and closing Q card accounts) is up to Synchrony Bank.

They are just passing the buck here, IMO.

BTW, google Synchrony Bank reviews and see for yourself what comes up.

Re: DONE with QVC

RainyDayGal — Sun, 09 Dec 2018 17:28:41 GMT

I believe it's up to the cardholder (of ANY credit card) to contact the credit card company and report everything and cancel the card. However, you shouldn't have had to reapply, that's odd. They should have just issued another card right away.

As to Q not returning a call, not sure what to say about that. It is a busy holiday season. Contact them again, or send an email, do a live Chat. Q has great customer service so I would give them another chance.

In the end, their credit card interest is pretty high. So unless you're in for an extra monthly easy pay, I would use a card with less interest charged.

Re: DONE with QVC

Kachina624 — Sun, 09 Dec 2018 17:31:39 GMT

@girly-girl17. Send a description of your problem along with account numbers to QVCSocialTeam@QVC.com.

Re: DONE with QVC

SXMGirl — Sun, 09 Dec 2018 17:36:52 GMT

QVC now offers Paypal, which is a great way to go. No interest unless you do not pay the recommended amount each month.

Re: DONE with QVC

Nightowlz — Sun, 09 Dec 2018 17:41:39 GMT

Generally when someone is using your card you call the card company to notify them so they can close the account plus issue a new credit card.

That's how it has worked with me several times.

I have never had any issues with Synchrony.

I have a Q card but I pay my balance in full. I'm not paying crazy interest.

I would say Synchrony dropped the ball on this one if someone was able to charge 2 computers without a phone call from them asking if it was you.

QVC customer service probably should have also caught it. I would have since the computers were shipping some place other then your address.

My credit union would have been on the phone calling me asking me that very question.

Re: DONE with QVC

ValuSkr — Sun, 09 Dec 2018 17:42:23 GMT

On learning of the fraud, Synchrony should have cancelled the existing card and issued you a new one. You shouldn't have needed to reapply.

No idea who's at fault - QVC or Synchrony - but it seems the QVC rep should have just referred you to Synchrony and allowed them to take it from there.

Re: DONE with QVC

Kim-QVC — Sun, 09 Dec 2018 18:02:15 GMT

@girly-girl17 wrote:

This is the disgraceful way that QVC treats their longtime customers:

Last weekend I received an email confirmation for a laptop that I did NOT order shipped to my name at a different and unfamiliar address, obviously someone trying to fraudulently use my account.

I cancelled the order and called customer service, who found a second laptop that I also did not order and cancelled that order as well. The rep told me they would start a fraud proceeding and I would be notified of the process. This never happened - the next day a QVC rep called me and said that I should call Synchrony to close my QCard account and open a new one.

After closing my QCard account, I was told by Synchrony that I had to "apply" for a new card. I did that - and found out a few days later when I called to inquire why I had not heard anything - that my application was denied!

I have NEVER been denied a credit card in my life. The rep said it was because I had applied for the new card on the same day as I closed my account - WHICH IS EXACTLY WHAT THE QVC REP TOLD ME TO DO.

Synchrony said QVC SHOULD have reported my card lost/stolen and opened a new one for me, so I should call QVC to see what could be done.

I then called QVC and was told that someone from corporate would call within 3 days. It's been 5 days since I made that call and I have heard from NO ONE.

I have been a good customer for 25 years, and I am being penalized for something that is NOT even slightly my fault.

I am FINISHED with QVC. There has been ZERO effort from them to show me that they care about my business, my time, or my inconvenience. They have botched this situation from start to finish. If you continue to shop with QVC, be aware that this is the utter lack of concern that they show their customers.

Hi @girly-girl17 I'm sorry to hear that your Qard has been compromised. I apologize for the poor customer service that you have experienced both with us and Synchrony Bank. Our procedure here at QVC is a transfer directly to the QCard Priority Line at Synchrony Bank, we do not have access to the account on our computer systems here. Please handle all the QCard inquiries at 800.600.1608 press #2 for QCard servicing. I am very sorry that we can not be of additional help here at QVC. ~Kim

Re: DONE with QVC

NYCLatinaMe — Sun, 09 Dec 2018 19:40:35 GMT

Hi @girly-girl17, QVC gave you bad advice, to close the account. You should have called the credit card company and reported the fraudulent purchases, and then they should have given you a new card. I believe other posters said that. Policies can be stubborn things, and the credit card company might not do right by you. That is why I don't use store credit cards, they are terrible...

Re: DONE with QVC

Montana — Mon, 10 Dec 2018 00:55:01 GMT

Someone in the QVC corporate office should be able to intervene for you. It might be worth a try to contact them directly,

Re: DONE with QVC

BalletBabe — Mon, 10 Dec 2018 13:04:31 GMT

Any credit cards you have, All have a customer service number on the back. Don't wait for QVC. You should have cancelled the card out and they would have sent you a new one. If you had one card compromised , you may have others as well. Make sure to check you balance often. NEVER wait if you see a charge that is not yours call your credit card immediately.

Re: DONE with QVC

girly-girl17 — Mon, 10 Dec 2018 14:35:56 GMT

I did cancel the card immediately and was told to apply for a new card by Synchrony but then they denied it because I applied right away. I NEVER carry a balance on any card and have perfect credit. Both QVC and Synchrony botched this. I was told someone from corporate would contact me and no one has. DONE.

Re: DONE with QVC

girly-girl17 — Mon, 10 Dec 2018 15:16:45 GMT

No one transferred me or gave me this number. I'm not doing any more contacting. I have spent thousands of dollars at QVC over the years. I'm a professional person with perfect credit. No one has been helpful or even apologetic. If QVC wants to keep me as a customer they will get in touch with me and tell me how they will make this right. If not, well there are plenty of other places to shop.

Re: DONE with QVC

KingstonsMom — Mon, 10 Dec 2018 15:46:12 GMT

@girly-girl17 wrote:
No one transferred me or gave me this number. I'm not doing any more contacting. I have spent thousands of dollars at QVC over the years. I'm a professional person with perfect credit. No one has been helpful or even apologetic. If QVC wants to keep me as a customer they will get in touch with me and tell me how they will make this right. If not, well there are plenty of other places to shop.

@girly-girl17

Not exactly true.

@Kim-QVC apologized to you in post #8 and offered you the only solution QVC has, which was to give you the Priority # to Synchrony Bank.

Synchrony Bank is the one who denied you a new card for whatever reason and QVC can't change that.

But it sounds like your mind is made up at this point and I doubt than anything would change it.

Re: DONE with QVC

Sooner — Mon, 10 Dec 2018 15:58:52 GMT

@girly-girl17 wrote:
No one transferred me or gave me this number. I'm not doing any more contacting. I have spent thousands of dollars at QVC over the years. I'm a professional person with perfect credit. No one has been helpful or even apologetic. If QVC wants to keep me as a customer they will get in touch with me and tell me how they will make this right. If not, well there are plenty of other places to shop.

@girly-girl17 Sometimes you just have to put aside personal feelings and do what you have to do to get a situation solved. Is it fair? NO. Is it how it should work, no. But sometimes it's just what it is.

Put aside the anger, get the situation resolved, and forget about it. In this big old computerized world, sometimes it happens and there isn't a lot you can do about it except sit around being mad or solve it yourself and move on.

I think it's up to you to get it straightened out. Fair or not.