topic Re: KitchenAid Mixer Mix-up in Customer Care

KitchenAid Mixer Mix-up

PunkinEater — Sat, 08 Dec 2018 23:39:07 GMT

Normally I don't have many complaints when shopping at QVC, but a recent order I placed and had to return ended up costing me a lot of money for a mistake that QVC made. I ordered KitchenAid mixers for both my daughters in law. I let the girls pick the colors they wanted from the color charts posted in the item description. One of the girls chose a color called simply "copper", not the "copper pearl" that has an orange-y tone. The picture of the copper she chose was more of an antique copper, almost a brown. When the mixer came, QVC send her the copper pearl. It wasn't what she wanted, and NOT what I ordered, so she sent it back. I called Customer Service and explained that it was QVC's error because they obviously didn't show the correct picture for the color name. CS agreed with me and said that I would receive a full refund and not be charged return shipping. Well, my Q-card statement came and guess what? Not only did they charge me the return shipping, but the original shipping charges as well. I ended up paying $29.62 for QVC's webmaster's mistake. I don't know if another call to CS will make any difference, but I have decided not to purchase any more big ticket items that you have to select by an unreliable color chart.

Re: KitchenAid Mixer Mix-up

sally in philly — Sat, 08 Dec 2018 23:45:30 GMT

That is just awful. I hope QVC fixes their mistake.

Re: KitchenAid Mixer Mix-up

IMW — Sun, 09 Dec 2018 00:26:03 GMT

I would call again, give them the chance to rectify error.

Re: KitchenAid Mixer Mix-up

Beth-QVC — Sun, 09 Dec 2018 00:32:40 GMT

@PunkinEater

I am sorry for the processing error (as well as the color mistake!) I have refunded you the difference. Curent processing time for refunds is 3 to 5 business days.

Beth QVC

Re: KitchenAid Mixer Mix-up

PunkinEater — Sun, 09 Dec 2018 01:23:53 GMT

Beth - QVC,

Thanks so much! As I said in my original post, I have rarely had any complaints and Customer Service has always been great. That's why this came as a surprise to me.

Thanks again!!

Re: KitchenAid Mixer Mix-up

Kachina624 — Sun, 09 Dec 2018 06:20:07 GMT

@PunkinEater. I'm sure QVC will settle this to your satisfaction. Just ask.