topic Re: Certificate Error in Customer Care

Certificate Error

Junebug08 — Sat, 08 Dec 2018 03:12:59 GMT

I keep getting a certificate error stating that the certificate for this server is invalid .

i am unable to do searches on QVC ...photos aren’t loading etc.

i am using an IPad and using the QVC app

IOS 12.2

i hope you can help . I’ve tried clearing cache and cookies. Didn’t help .

Re: Certificate Error

Barbara-QVC — Sat, 08 Dec 2018 03:19:21 GMT

@Junebug08 wrote:

I keep getting a certificate error stating that the certificate for this server is invalid .

i am unable to do searches on QVC ...photos aren’t loading etc.

i am using an IPad and using the QVC app

IOS 12.2

i hope you can help . I’ve tried clearing cache and cookies. Didn’t help .

Hi @Junebug08 - I am sorry that you are getting this error. Thank you for forwarding detailed information so that I can pass it along to our IT team for further research.

Barb

Customer Care

Re: Certificate Error

Kachina624 — Sat, 08 Dec 2018 09:28:57 GMT

@Junebug08. Are you using Safari? For some reason Safari users seem to have a problem with QVC's system. If you haven't already done so, I'd download another browser (Chrome is recommended) and see if that solves your problem. I don't use an apple product but I have 3 browsers downloaded and if one gets cranky, I switch. They're free and it just takes a couple of minutes.

Re: Certificate Error

Junebug08 — Sat, 08 Dec 2018 11:52:03 GMT

I am using the QVC app on my iPad .

Re: Certificate Error

geezerette — Sat, 08 Dec 2018 12:34:03 GMT

@Junebug08 wrote:

I am using the QVC app on my iPad .

@Junebug08

Have you tried accessing QVC through your browser instead of the app?

I often find the QVC app to be ‘glitchy’.

Re: Certificate Error

Mindy D — Sat, 08 Dec 2018 16:25:12 GMT

The app probably hasn’t been optimized yet for the IOS 12.2 update. The Q will be notified by the mod that posted here in the thread. In the meantime you might have to access Q through the internet

and Safari.

Re: Certificate Error

Eddie523 — Wed, 02 Jan 2019 00:48:51 GMT

Getting the following message while using QVC app on my iphone --

"The certificate for this server is invalid. You might be connecting to a server that is pretending to be " api.qvc.com. "

Please help. I have never had issues before up until 2 weeks ago.

Re: Certificate Error

Teddixat — Thu, 03 Jan 2019 14:13:18 GMT

Just another of many glitches on the QVC website of which QVC fails to acknowledge exists. I had to sign in three times just to respond to your comment. I tried sending the Q an email last night and it wouldn’t go through -it took me to the front page. Their email form is so outdated. It asks you for an order number and if you’re not writing about a particular order number it won’t go through. What a screwed up place this has become

Re: Certificate Error

Teddixat — Thu, 03 Jan 2019 14:15:40 GMT

I am not using the App. I am on the website and have multiple issues. QVC is in multi-millions of homes. It would behoove them to fix their website so people using Windows, Macs android phones and iPhones Ipafs. This is ridiculous

Re: Certificate Error

Teddixat — Thu, 03 Jan 2019 14:18:45 GMT

@ Barb. With all due respect people have been complaining about this and other issues with the Q website and app and nothing is being done. Instead of trying to placate us with these ‘I’ll pass it on” how about getting f it fixed. If the Q needs to hire more competent IT people then so be it. This is unacceptable

Re: Certificate Error

MariClaire — Sat, 23 Feb 2019 10:53:45 GMT

This is occurring in my iPhone with an updated QVC app - McAfee is advising an error for their certificate is invalid and using it would put my unit at risk! This is ridiculous - they need to fix this with their app immediately - looks like it’s been going on for sometime - we have to protect ourselves and WVC needs to be a responsible retailer!!!!!