topic Re: Please Help in Customer Care

Please Help

BHarris — Fri, 07 Dec 2018 22:16:18 GMT

I understand that Qvc doesn’t ship as fast as amazon however I placed an order on the 2nd and half of the order has made it here already. However my kitchenaid stand mixer and convection oven have not. They are supposed to be here on the 10th and with it being Friday I doubt they will make it. Every time I speak to customer service I get a different answer. I would just like to know when will it actually ship.

Re: Please Help

Barbara-QVC — Fri, 07 Dec 2018 22:31:28 GMT

@BHarris wrote:
I understand that Qvc doesn’t ship as fast as amazon however I placed an order on the 2nd and half of the order has made it here already. However my kitchenaid stand mixer and convection oven have not. They are supposed to be here on the 10th and with it being Friday I doubt they will make it. Every time I speak to customer service I get a different answer. I would just like to know when will it actually ship.

Hi @BHarris and welcome to our forums!

I checked on your order and I see that the mixer and the convection oven are both in the package selection process. Please rest assured that we have extra staff working around the clock at this time of year to get your items out as quickly as possible. You should be receiving an email very soon confirming the shipment of both items.

Thanks for your patience!

Barb

Customer Care

Re: Please Help

BHarris — Fri, 07 Dec 2018 23:05:00 GMT

Thank you for your quick response. Only reason I’m concerned about those items is because they are expensive and I’m worried about them sitting on my porch if they aren’t here before we go out of town. Is it still possible for me to receive them by the edd?

Re: Please Help

pieman — Sat, 08 Dec 2018 01:15:03 GMT

You're lucky if you get it at all..

I'm sure this will be deleted but many packages that have been sent here, seem to get lost in the mail<<< Then they don't even phone to let you know they have canceled and credited your original payment...

Re: Please Help

Barbara-QVC — Sat, 08 Dec 2018 01:22:34 GMT

@BHarris without actual tracking it is difficult to say if you will receive these by your EDD of 12/10. You will receive an email confirmation once they do ship and a tracking number will be provided so that you can monitor the delivery.

Barb

Re: Please Help

BHarris — Sat, 08 Dec 2018 01:27:35 GMT

Ok what if it’s not shipped by the edd? What are the next steps? I’ve already received half the order just not the larger items. Also most of my orders I placed after this order have already shipped as well. Is anyone held accountable for late delivery’s?

Re: Please Help

Barbara-QVC — Sat, 08 Dec 2018 02:10:20 GMT

@BHarris December 10th is an estimated delivery date. Unfortunately we cannot guarantee an exact delivery date. We will monitor this order for you.

Barb

Re: Please Help

BHarris — Sat, 08 Dec 2018 02:58:36 GMT

Ok thank you. Also do you know if the kitchenaid stand mixer convection over Ans mixing bowls are shipping from a vendor warehouse? If so does it take longer for items to ship from a vendor then from a Qvc warehouse?

Re: Please Help

Barbara-QVC — Sat, 08 Dec 2018 03:04:42 GMT

@BHarris - vendor shipped items do take longer but the good news is that the bowls, mixer and convection oven will all be coming directly form our warehouses.

Barb

Re: Please Help

BHarris — Sat, 08 Dec 2018 03:14:46 GMT

O awesome. Since the delivery date is an estimate how many days past that estimate should I start to worry about my items not being shipped at all.

Re: Please Help

Barbara-QVC — Sat, 08 Dec 2018 03:20:32 GMT

@BHarris I will be working all weekend and will monitor your order.

Barb

Re: Please Help

BHarris — Sat, 08 Dec 2018 03:34:35 GMT

Thank you so much for all you’re help!

Re: Please Help

Barbara-QVC — Sat, 08 Dec 2018 20:17:08 GMT

@BHarris - just checking to see if you received an email that the bowls shipped today?

Barb

Re: Please Help

BHarris — Sat, 08 Dec 2018 21:46:58 GMT

I just checked and yes I got conformation that my bowls and convection oven have shipped now just waiting on my mixer! Thank you for keeping tabs on my order.

Re: Please Help

BHarris — Sun, 09 Dec 2018 02:33:32 GMT

Is there any eta on my mixer yet?

Re: Please Help

Barbara-QVC — Sun, 09 Dec 2018 03:41:53 GMT

@BHarris I see that you called in and one of our Customer Service Representatives assisted you with this order.

Barb

Re: Please Help

BHarris — Sun, 09 Dec 2018 03:55:55 GMT

They just said it preparing to ship like it has been for a week and since it’s going to be late refunded the shipping cost. We are going out of town for a month so if it’s not here by the 14th I probably won’t ever get it.

Re: Please Help

BHarris — Sun, 09 Dec 2018 13:02:54 GMT

Just checked and everything has shipped. So I should be getting everything before we leave.