topic Chat Live in Customer Care

Chat Live

violet runner — Thu, 22 Nov 2018 14:21:41 GMT

Is the chat line working today? I can only see this option if I go to my order status and I could open it to chat and then it "disappeared".. Now I can't open it to start a chat. What gives?

Re: Chat Live

BalletBabe — Thu, 22 Nov 2018 15:00:33 GMT

@violet runner wrote:
Is the chat line working today? I can only see this option if I go to my order status and I could open it to chat and then it "disappeared".. Now I can't open it to start a chat. What gives?

@violet runner I haven't been able to use live chat for weeks now. They are definitly having issues. If I am looking at something and take too long, then it pops up to see if I have any questions or need help.

Re: Chat Live

Susan-QVC — Thu, 22 Nov 2018 15:18:02 GMT

@violet runner @BalletBabe I am sorry to see we are having issues with Live Chat. I will report the issue now.

Susan Q-Social