topic @moderator TSV Problem in Customer Care

@moderator TSV Problem

Shawnie — Thu, 22 Nov 2018 03:09:08 GMT

Hope one of the moderators can fix this for me. Tonight I ordered three sets of the TSV. Because they are going to three different people I placed three orders. I noticed on the second and third orders I didn’t receive the $3 discount. Called customer service and was on hold for about 45 minutes all the while listening to lovely 1940ish holiday music, LOL. Anyway I got busy in the kitchen, the tv was on and suddenly someone was saying are you there?? Can you hear me?? By the time I realized it was the phone and dashed across the kitchen they had hung up. So I decided to see if you can get me my $6. Thankyou.

Re: @moderator TSV Problem

GCR18 — Thu, 22 Nov 2018 03:19:09 GMT

But more, save more discount only applies if all go to the same address.

Re: @moderator TSV Problem

Shawnie — Thu, 22 Nov 2018 03:20:48 GMT

It doesn’t say that. Also the first operator said I would receive the $6 but CS had to make the adjustments.

Re: @moderator TSV Problem

Shawnie — Thu, 22 Nov 2018 03:23:59 GMT

@GCR18 wrote:
But more, save more discount only applies if all go to the same address.

You are correct. I just clicked on offer details and that is what it said. Oh well, 45minutes of lovely holiday music.

Re: @moderator TSV Problem

GCR18 — Thu, 22 Nov 2018 03:28:00 GMT

@Shawnie sorry. I always try to be aware of the rules in case I need to use them. LOL. I assume what you really get is a shipping discount.