topic Re: Order Taking too Long in Customer Care

Order Taking too Long

emt1404 — Wed, 21 Nov 2018 11:23:02 GMT

Ordered something on 11/7. It was in procesing for 10 days with shipping on day 11. Still not here yet. Did an online chat last week about this. Agent said to send back for a full refund including return shipping. Shipping times are getting way to long. This was a vera bradley item. I went on their site, ordered the same thing. Free shipping. It was shipped that night. Here in 2 days. You lost me QVC.

Re: Order Taking too Long

KentuckyWoman — Wed, 21 Nov 2018 12:24:07 GMT

I agree. Items go to "processing" and stay there forever and you can't cancel the item.

Re: Order Taking too Long

LindaSal — Wed, 21 Nov 2018 12:59:28 GMT

Same experience here, I'm not ordering hardly at all. I just check the LTS each day because sometimes they have good buys, other than that I don't appreciate the fact either that you cannot cancel an item that's been in processing for days on end.......

Re: Order Taking too Long

CanningLady — Wed, 21 Nov 2018 14:53:26 GMT

I have never complained before about shipping but this time it’s just plain ridiculous! On November 3 I ordered the Mini Luminara Lanterns with Tea Lights for my mantle. They “processed” for days. They were finally shipped on November 10. Today, 11 days later I have yet to receive them. The latest tracking says delivery expected on November 27. 17 days for delivery once shipped??? Something is definitely amiss. Funny thing is today I found even cuter lanterns, with candles included, for only $6.99 each. The Luminara ones will be returned. I have definitely reduced my shopping through QVC. So many others offer free shipping and much much quicker! There is NO way I would order anything now for Christmas giving. Too much of a risk.

Re: Order Taking too Long

Nightowlz — Wed, 21 Nov 2018 15:06:28 GMT

I don't know what the problem is with the slow shipping.

I ordered complexion rescue from BM on Weds the 14th & received it Mon the 19th. If I had ordered it from Q I would still be waiting for it.

Re: Order Taking too Long

2blonde — Wed, 21 Nov 2018 15:58:24 GMT

@CanningLady Of course, it doesn't take that long for an item to be received, once it is shipped. My assumption is they are saying shipped, even though it may still be sitting on a truck somewhere waiting to go out. Remember, they aren't supposed to charge your card until they mark it "shipped." I've actually received bills for items on my monthly statement before I've received the item (one other shopping channel also does this).

Re: Order Taking too Long

Anonymous — Wed, 21 Nov 2018 17:51:27 GMT

Hi @emt1404, I am so sorry for the delay in shipping and can understand your frustration. I sent you an email.

Re: Order Taking too Long

Anonymous — Wed, 21 Nov 2018 18:00:22 GMT

I am so sorry this happened @CanningLady. I sent you an email.

Re: Order Taking too Long

Peridot — Wed, 21 Nov 2018 23:54:02 GMT

Customer Service....why don’t you explain to all of us why your shipping takes as long as it does! Why QVC keeps an item marked in process for days on end so that you can’t cancel it? Why, when you order an item and it states shipped or in process and then days later you are notified that item is unavailable?? I order a lot online and there are no other vendors that have these questionable practices. Thank you!

Re: Order Taking too Long

CanningLady — Thu, 22 Nov 2018 01:20:02 GMT

Thank you, Alice, for taking the time to contact me. It’s very much appreciated. Have a wonderful Thanksgiving.

Re: Order Taking too Long

kittycisler — Sat, 24 Nov 2018 01:36:18 GMT

QVC, I have been a customer for over 20 years, and what is happening lately with shipping is completely unacceptable. Now I have to worry about how long my Christmas tree is going to take, and if I made a mistake ordering it from you. I thought the Dennis Basso coat was a fluke, but after 3 days of my tree sitting in "processing" I truly wonder. If a change does not happen soon, I'm afraid I'm going to have to go elsewhere to a more reliable vendor. Perhaps directly from the manufactuer or Amazon. I'm very very disappointed in how long everything is taking during the holiday season, when it is most critical for products to arrive in a timely manner.

Thanks,
Leigh C.

Re: Order Taking too Long

joanluvz — Sun, 25 Nov 2018 02:20:11 GMT

I've had the same problem this fall. Once I ordered three or four items the same day and they all sat there "in process" for like a week. Right now an item I ordered on 11/17 from Philosophy is still sitting there "in process" and I can't cancel it. I've relied on QVC for 20 years also and told everybody how awesome they are, great quality control, return policy, etc. I don't know if it has anything to do with the HSN merger but that's about when the decline in everything started.

Re: Order Taking too Long

disatisfied customer — Sun, 25 Nov 2018 05:02:05 GMT

I had the same problem. Ordered on 11/10 with the estimated delivery of 11/23, and still saying Processing. Called today to discover they had problems processing payment even though I have paid receipt. Claim I should have been notified but never was. Ended up canceling the order because they say 2 more weeks now that payment is resolved. Never ordering again.