topic online chat feature not available now? in Customer Care

online chat feature not available now?

sunshine45 — Tue, 19 Jul 2016 03:13:32 GMT

how come the online chat feature is unavailable? it is 11:11pm et.....i wanted an easy way to get a partial refund on an item i received that is now marked down on late night specials tonight.

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Re: online chat feature not available now?

sparklestar — Tue, 19 Jul 2016 04:35:33 GMT

@sunshine45 wrote:
how come the online chat feature is unavailable? it is 11:11pm et.....i wanted an easy way to get a partial refund on an item i received that is now marked down on late night specials tonight.

Chat with Us
(Unavailable Now)
7am - 1am ET, 7 days a week

I could not say. You still have the option to call CS.

Re: online chat feature not available now?

sunshine45 — Tue, 19 Jul 2016 21:42:01 GMT

for some reason the chat online feature is down.....it cannot be accessed today either. i just wanted to take care of it online. i just prefer to do customer service and ordering online rather than by phone.

i did send an email instead and had the difference in price credited back to my account, thanks to samantha in customer service.