topic Re: My order... in Customer Care

My order...

bonnie f — Sat, 17 Nov 2018 15:55:47 GMT

I ordered 2 berkshire blankets for my bed, 1 for my mom for xmas also... I never had a problem with ordering from here before at all. but when my mom opened it i got only 1, and the wrong color??? I did contact qvc, and they are sending me another one out... hopefully the right color this time!! But i have my doubts considering the 1st order wasnt even right. Like i said this is the 1st time this has happened, and they were nice to me with sending me another one... Anyone else have problems with ordering? I wonder if qvc is starting to go downhill a little... I was totally shocked. Someone definetely was messed up that day.. Like i said never a problem before, i was just wondering if others have been having issues.. This wont make me stop ordering from them, i'm just dissapointed, and wondering if they will even get my wrong order color even right this time....

Re: My order...

Montana — Sat, 17 Nov 2018 16:06:14 GMT

So far, I have not had problems with QVC orders. Got exactly what I’ve ordered and either on time or before the delivery date. I have already received two of the three items I ordered last Saturday on Free Shipping day, although they weren’t due until next week.

I consider myself lucky. It is so frustrating when orders are messed up.

Re: My order...

bonnie f — Sat, 17 Nov 2018 16:26:11 GMT

@ Montana wrote:
So far, I have not had problems with QVC orders. Got exactly what I’ve ordered and either on time or before the delivery date. I have already received two of the three items I ordered last Saturday on Free Shipping day, although they weren’t due until next week.

I consider myself lucky. It is so frustrating when orders are messed up.

yes this is the 1st time and i have been ordering from here for yrs and yrs.... they have excellent customer service.... that why i figured maybe something changed in the packaging part etc