topic Re: Mods, please help with order still processing... in Customer Care

Mods, please help with order still processing...

MoodeeFan — Thu, 15 Nov 2018 21:23:38 GMT

Dear Mods,

I ordered item# A344109 TOVA Signature Eau de Parfum 3.4-fl. oz on Nov. 10 with an EDD of Nov. 16, but today, 11/15, it is still processing. What could be the problem?

Thank you for any assistance you are able to give!

Re: Mods, please help with order still processing...

Kachina624 — Fri, 16 Nov 2018 03:51:49 GMT

QVC is a slow shipper, that's the problem. Not at all unusual.

Re: Mods, please help with order still processing...

MoodeeFan — Fri, 16 Nov 2018 23:52:28 GMT

Just an update: I got a phone call -that was a recorded message- today from the Q saying there has been a delay in my order, and that I should receive it by Friday,11/23.

Has anyone else received a recorded message like that? It is a first for me...

Re: Mods, please help with order still processing...

Barbara-QVC — Sat, 17 Nov 2018 00:08:26 GMT

Hi @MoodeeFan

I am sorry for the delay with your order. Unfortunately we are experiencing a 3-5 day delay at some of our fulfillment centers. We reached out to you via phone to keep you informed.

Please let us know if you need any further assistance.

Barb

Customer Care