topic Re: Help With Return Processing PLease in Customer Care

Help With Return Processing PLease

tsavorite — Thu, 15 Nov 2018 15:17:51 GMT

Hello CS.....I returned a few items all together in one box...Dennis Basso Fur coat and 2 jewelry items were enclosed for refund also. (Tova Necklace & Diamonique Ring) All went back to same address as listed on receipts.

They have had the returned package since 11/6....would you be able to see when they will be processing the refunds for these items??

Thank you

Re: Help With Return Processing PLease

santorini — Thu, 15 Nov 2018 17:20:28 GMT

There might be a small problem. Normally jewelry and clothing are returned to entirely different addresses. I did that once and had to talk to customer service about it. That's when they told me to make sure I never do that again because they are handled from different spots. I copied this from Q's website:

Return Addresses:

Jewelry

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags)

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products)

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

Re: Help With Return Processing PLease

tsavorite — Thu, 15 Nov 2018 18:16:46 GMT

@santorini wrote:
There might be a small problem. Normally jewelry and clothing are returned to entirely different addresses. I did that once and had to talk to customer service about it. That's when they told me to make sure I never do that again because they are handled from different spots. I copied this from Q's website:

Return Addresses:

Jewelry

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags)

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products)

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

Yes I returned them all to the 2200 TV road as per each reciept stated this as the correct return address....apparently furs by Dennis Basso also go back to this address also.

I still need a CS rep to help check the status of the return processing as I did this correctly!

THanks

Re: Help With Return Processing PLease

Susan-QVC — Thu, 15 Nov 2018 18:26:09 GMT

@tsavorite wrote:

@santorini wrote:

There might be a small problem. Normally jewelry and clothing are returned to entirely different addresses. I did that once and had to talk to customer service about it. That's when they told me to make sure I never do that again because they are handled from different spots. I copied this from Q's website:

Return Addresses:

Jewelry

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

Beauty, Apparel & Accessories (such as shoes and handbags)

QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Hard Goods (such as home, electronics & kitchen products)

QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815

Yes I returned them all to the 2200 TV road as per each reciept stated this as the correct return address....apparently furs by Dennis Basso also go back to this address also.

I still need a CS rep to help check the status of the return processing as I did this correctly!

THanks

@tsavorite Hi,

Let me take a look at your account, I'll locate the orders and email you what I find out.

Susan Q-Social

Re: Help With Return Processing PLease

suzykee — Thu, 15 Nov 2018 19:13:52 GMT

I recently sent several items back in one box always making sure the adresses are the same. My PO tracing # showed it was received by Q on the 7th but they just listed my refund - a week later. Seems kinda slow. I'd call them.

Re: Help With Return Processing PLease

Kachina624 — Fri, 16 Nov 2018 05:32:46 GMT

I've returned many, many apparels items but never to an address on TV Road. It has always been Stoney Battery Road.

Re: Help With Return Processing PLease

tsavorite — Sat, 17 Nov 2018 22:07:24 GMT

Hello CS...I still don't see credits for the 3 items returned to you. Got a email from you and responded yes to the items...then got another saying return for fur coat but nothing on the 2 jewelry items in same box....Tova necklace and Diamonique ring 9/13 it was ordered on waitlist.

Please help me out with this

Re: Help With Return Processing PLease

Beth-QVC — Sat, 17 Nov 2018 22:21:16 GMT

@tsavorite

I will send you an email...

Beth QVC

Re: Help With Return Processing PLease

tsavorite — Sat, 17 Nov 2018 23:04:40 GMT

@Beth-QVC wrote:
@tsavorite
I will send you an email...
Beth QVC

Got it and replied and thanks again for your help!