topic Re: @Beth QVC moderator Question in Customer Care

@Beth QVC moderator Question

Kitty Galore — Thu, 08 Nov 2018 01:29:18 GMT

I gave a question regarding Advanced orders. I have Mr. Christmas 24" vintage ceramic tree on advanced order. My info says it was to go out on October 30 it didn't , with edd date November 19th . On November 2nd my cc showed a Pendi g charge , then it fell off and that was it . The item is still in Advsnced order and not shipping. Now is there still hope I will get the it or do advanced orders sometimes just not get filled? Would love to get the tree and still holding out hope. Can you help?

Re: @Beth QVC moderator Question

Wayne-QVC — Thu, 08 Nov 2018 01:45:17 GMT

@Kitty Galore So sorry for any confusion concerning the order for item H218230 that we informed the customers will ship on 11/9 viia an advance order - Mr. Christmas 24" Oversized Plug-In Nostalgic Tree. We show no records that we placed a pending auth on your credit card on 11/02 for this item. We anticipate the item shipping on time and your estimated delivery date is still 11/19. I hope this information is helpful and we appreicate your patience.

Re: @Beth QVC moderator Question

Kitty Galore — Thu, 08 Nov 2018 02:58:22 GMT

@Wayne-QVC wrote:
@Kitty Galore So sorry for any confusion concerning the order for item H218230 that we informed the customers will ship on 11/9 viia an advance order - Mr. Christmas 24" Oversized Plug-In Nostalgic Tree. We show no records that we placed a pending auth on your credit card on 11/02 for this item. We anticipate the item shipping on time and your estimated delivery date is still 11/19. I hope this information is helpful and we appreicate your patience.

@Wayne-QVC. Thank you so much for the info. It may be that the pending charge was fir another item , not sure I just saw a charge for approximately the amount of the EP amount it would be , my mistake. I'm happy to hear it will be shipping in a couple of days ! !😀

again, appreciate your help.