topic Re: Order STILL in process in Customer Care

Order STILL in process

Remali — Mon, 05 Nov 2018 20:18:41 GMT

Is there not any way that QVC can get information on an item that is still sitting In Process. I have called and gotten no answers. Would just like any info on what is taking so long. I've never had to wait very long for an item to ship.

Re: Order STILL in process

Susan-QVC — Mon, 05 Nov 2018 20:27:22 GMT

@Remali We will be happy to take a look and update you on what we know. What is the item you need info on?

Susan Q-Social

Re: Order STILL in process

Remali — Mon, 05 Nov 2018 23:19:42 GMT

Thank you Susan. It is the Canon camera I ordered last week.

Re: Order STILL in process

Remali — Tue, 06 Nov 2018 03:19:00 GMT

When you spend several hundred dollars, it makes NO sense to me that QVC says they cannot track an item. How is that possible, not being able to track where an item is at? And, of course, no help from QVC, at all.

Re: Order STILL in process

RespectLife — Tue, 06 Nov 2018 14:17:17 GMT

Wondering if you are a fairly new customer?

Verifying info to protect against fraud and theft can take extra time on high ticket items.

Re: Order STILL in process

Remali — Tue, 06 Nov 2018 15:13:35 GMT

No, I am not a new customer, I've been a customer for many years. I've never had an item sit this long "In Process", including other high ticket items.

Not sure what you mean about verifying fraud and theft? I am not asking that at all. I am hoping for some information as to where my item is in the process, since it has taken much longer than it ever has in the past when I have placed previous orders.

Re: Order STILL in process

Susan-QVC — Tue, 06 Nov 2018 15:18:14 GMT

@Remali wrote:

No, I am not a new customer, I've been a customer for many years. I've never had an item sit this long "In Process", including other high ticket items.

Not sure what you mean about verifying fraud and theft? I am not asking that at all. I am hoping for some information as to where my item is in the process, since it has taken much longer than it ever has in the past when I have placed previous orders.

@Remali I am taking a look at you're order now and will email what I find out.

Thanks for your patience!

Susan Q-Social

Re: Order STILL in process

Remali — Tue, 06 Nov 2018 15:20:27 GMT

Thank you very much Susan! Appreciate your help.

I have called a few times, to Customer Care, but received different answers each time I called, I have ordered quite often in the past and have not had an item sit In Process for this long.

Re: Order STILL in process

Susan-QVC — Tue, 06 Nov 2018 15:33:39 GMT

@Remali This is an order that is being filled by our Vendor so it will add a couple of days to the processing time.

Susan Q-Social

Re: Order STILL in process

Remali — Tue, 06 Nov 2018 15:39:53 GMT

Very good to know, thank you Susan. That makes sense.