topic Return issue in Customer Care

Return issue

JavaQueen — Tue, 30 Oct 2018 17:57:07 GMT

Customer Care team:

I just returned an item to the post office and I came home ane saw my packing slip on the table.

Is there anything I can do?

Thank you.

Re: Return issue

Texana — Tue, 30 Oct 2018 17:59:50 GMT

@JavaQueen, you might want to email this question to Customer Service using the link on the home page. Good luck!

Re: Return issue

Susan-QVC — Tue, 30 Oct 2018 18:03:54 GMT

@JavaQueen wrote:

Customer Care team:

I just returned an item to the post office and I came home ane saw my packing slip on the table.

Is there anything I can do?

Thank you.

@JavaQueen What was the" item #" returned, we can comment the order for you.

Susan Q-Social

Re: Return issue

JavaQueen — Tue, 30 Oct 2018 18:08:44 GMT

Ok...thanks.

A342297 R54 00

Re: Return issue

Susan-QVC — Tue, 30 Oct 2018 18:43:15 GMT

@JavaQueen wrote:

Ok...thanks.

A342297 R54 00

@JavaQueen Got it, did you want a refund when processed?

Thx,

Susan

Re: Return issue

JavaQueen — Tue, 30 Oct 2018 19:14:59 GMT

Yes, because I have already purchased a replacement.

Thanks.

Re: Return issue

JavaQueen — Tue, 30 Oct 2018 19:19:20 GMT

To qualify: I purchased a dffierent item that better suited my needs. Thanks again for quick and courteous service.

Re: Return issue

SM1020 — Tue, 11 Feb 2020 21:13:05 GMT

I shipped two items back on January 11 and I paid the shipping using the other return label. My tracking shows they were delivered on January 31 but still are not showing up as returned. This seems like an awfully long time.

Re: Return issue

Teddixat — Thu, 13 Feb 2020 14:42:59 GMT

@SM1020. This is an ongoing issue with the Q. I returned an item in Jan 20 using the smart return label. Tracking said it was picked up by the agent that same day. As of Feb. 20 the Q had no information on it but CS refunded me because it is obviously lost or lying around somewhere. In contrast I returned an item to HSN last Friday 2-7. On a Tuesday 2-11, I had an email confirmation from HSN acknowledging the return and refund. Why can HSN handle returns and refunds where QVC can’t seem to get right.

Re: Return issue

Teddixat — Thu, 13 Feb 2020 14:43:47 GMT

Correction. Not Feb 20th. As of Feb 10th.

Re: Return issue

Susan-QVC — Thu, 13 Feb 2020 14:46:21 GMT

@SM1020 wrote:

I shipped two items back on January 11 and I paid the shipping using the other return label. My tracking shows they were delivered on January 31 but still are not showing up as returned. This seems like an awfully long time.

@SM1020 I am sorry that your return/refund is delayed. Please email us the order numbers to QVCSocialTeam@qvc.com, we will be happy to take a look and followup with you. Susan