topic Re: QVC ~ Please Clarify Exchange Fees in Customer Care

QVC ~ Please Clarify Exchange Fees

pattypeep — Mon, 29 Oct 2018 22:03:00 GMT

I've seen posts on here that indicate a customer wanted an exchange and paid to return the item to QVC and also was charged to have the new item sent to them. Many hosts say (as Kirsten did this morning) that the customer does not have to pay to have the new order sent out. I just read the info on line and I must say it is not clear. TIA

Re: QVC ~ Please Clarify Exchange Fees

Venezia — Mon, 29 Oct 2018 22:08:27 GMT

I've done two exchanges and I haven't been charged either the return shipping or any other charges.

The info provided on site specifies that, if you send something back for an exchange, there will be no other charges made. If they do not have the item you want in exchange when your return reaches them, they will simply refund your purchase price and you will not be charged the return shipping fee.

If I was charged anything additional for an exchange, I'd ask the mods on these boards to sort it out. They've always been very helpful.

Re: QVC ~ Please Clarify Exchange Fees

tucsongal — Mon, 29 Oct 2018 22:15:12 GMT

I’ve seen people say that they have exchanged a regular for a petite, petite for tall, etc and because these are different item numbers they do not get a free exchange.

I can’t imagine that any customer would consider those different items, and I don’t think the hosts mention it.

Re: QVC ~ Please Clarify Exchange Fees

pattypeep — Mon, 29 Oct 2018 22:18:40 GMT

@tucsongal wrote:
I’ve seen people say that they have exchanged a regular for a petite, petite for tall, etc and because these are different item numbers they do not get a free exchange.

I can’t imagine that any customer would consider those different items, and I don’t think the hosts mention it.

That's very misleading because the hosts say "exchange for a different size, etc." leading the customer to believe it could be petite to regular, etc.

Re: QVC ~ Please Clarify Exchange Fees

Venezia — Mon, 29 Oct 2018 22:19:15 GMT

I agree that exchanging a regular for a petite, or vice versa, shouldn't incur any additional fees. They do make a point of saying, if the size isn't right for you, send it back for "a free exchange".

Maybe this is something they didn't think of and the people in the warehouse aren't treating them as the same item.

Re: QVC ~ Please Clarify Exchange Fees

Kachina624 — Mon, 29 Oct 2018 23:48:11 GMT

QVC's exchange procedure is awkward and hasn't worked for me. If it's a popular item, it's usually sold out by the time it gets back to the Q and is processed.

Re: QVC ~ Please Clarify Exchange Fees

LTT1 — Tue, 30 Oct 2018 12:41:31 GMT

@pattypeep

Ok, hopefully I can clarify.

I sent a Breezies bra back for exchange.

It could be tracked in my account under the original order.

When the original item was received by QVC, my requested new size/color was mailed out to me.

There was no charge for the returned item.

~~Both items were charged $3.00 s/h. edited~~

One was charged because the original purchase was credited in full.

Re: QVC ~ Please Clarify Exchange Fees

San Antonio Gal — Tue, 30 Oct 2018 00:30:03 GMT

@LTT1- Should you have been charged that second 3.00 shipping? There's not suppose to be any additional charge, right?

Re: QVC ~ Please Clarify Exchange Fees

GCR18 — Tue, 30 Oct 2018 00:35:18 GMT

@San Antonio Gal wrote:
@LTT1- Should you have been charged that second 3.00 shipping? There's not suppose to be any additional charge, right?

No, you pay $3 one time on an exchange. Item A 222222 in green, exchanged for item A222222 in blue. No additional fees.

@San Antonio Gal

@LTT1

Re: QVC ~ Please Clarify Exchange Fees

pattypeep — Tue, 30 Oct 2018 01:26:03 GMT

@GCR18 wrote:
@San Antonio Gal wrote:
@LTT1- Should you have been charged that second 3.00 shipping? There's not suppose to be any additional charge, right?
No, you pay $3 one time on an exchange. Item A 222222 in green, exchanged for item A222222 in blue. No additional fees.

@San Antonio Gal
@LTT1

I'm reading this as the OP paid $3 each time for a breezies.???? How about the Q label fee to return the item for the exchange? Was there a charge for that? I believe that the hosts need to ensure they are clear on the policy.

Re: QVC ~ Please Clarify Exchange Fees

GCR18 — Tue, 30 Oct 2018 03:42:59 GMT

@pattypeep You pay the original shipping to you and the product cost. I.e. $3 shipping and the product cost. When you exchange, you use the Q return label. There is no charge for using the label and no charge to have it shipped back to you. Total shipping charges $3. (Or whatever the original charge was).

Re: QVC ~ Please Clarify Exchange Fees

LTT1 — Tue, 30 Oct 2018 12:33:55 GMT

@pattypeep @GCR18 @San Antonio Gal @Kachina624 @Venezia

Thank you!

I checked again this morning and here is the statement. Notice it was my error because I was CREDITED for the entire original purchase, including tax and shipping.

Re: QVC ~ Please Clarify Exchange Fees

LTT1 — Tue, 30 Oct 2018 12:46:36 GMT

@pattypeep

I had no charge for using a Q return label to return my original purchase.

My question now is this: what if I were to return the 2nd item using a Q return label? I’m thinking I would be charged the Q label return fee.

I usually print my own return label...”pay your way.”

Re: QVC ~ Please Clarify Exchange Fees

loriqvc — Tue, 30 Oct 2018 15:44:16 GMT

@LTT1 wrote:
@pattypeep

I had no charge for using a Q return label to return my original purchase.

My question now is this: what if I were to return the 2nd item using a Q return label? I’m thinking I would be charged the Q label return fee.

I usually print my own return label...”pay your way.”

@LTT1 - If you want to do an exchange of an already-exchanged item, you can still use the Q label and incur no additional fees. I ordered a Copper Chef pan that was defective and exchanged it for another one, which ended up having a different problem, so I exchanged the second one and got a third one, which luckily was great. The only shipping fee I paid was for the original order. (However, all the exchanging took FOREVER, so I was glad the item remained in stock all that time.)

Re: QVC ~ Please Clarify Exchange Fees

LTT1 — Tue, 30 Oct 2018 16:08:44 GMT

@loriqvc

Thank you for letting me know this!