topic automated ordering problems 9/29/18 in Customer Care

automated ordering problems 9/29/18

sunshine45 — Sat, 29 Sep 2018 18:47:12 GMT

hi mods.....happy saturday!

have been trying to order a fireplace for my mom for the past hour or so and keep getting this error message. i am using both firefox and edge. will this be getting fixed anytime soon?

"We're sorry, but QVC.com is currently unavailable."

Re: automated ordering problems 9/29/18

Beth-QVC — Sat, 29 Sep 2018 19:04:29 GMT

@sunshine45

I am sorry you are receiving an error message. I am unaware of any current outages but I am sending you an email...

Beth QVC

Re: automated ordering problems 9/29/18

kathyz — Sat, 29 Sep 2018 19:18:45 GMT

all the phone lines are busy for several hours including cs

Re: automated ordering problems 9/29/18

Annabellethecat66 — Sat, 29 Sep 2018 19:27:05 GMT

I usually order everything automatically (without phone screener).

Lately, the numbers are totally wrong when trying to answer without the screener.

I always wonder how many people accidentally think they're ordering what's on the TV at the time and actually they're ordering (by the number's given) an entirely different item.

This happened this morning. When I dialed the automatic number, it was different from what the TV and host was showing.

Re: automated ordering problems 9/29/18

sunshine45 — Sat, 29 Sep 2018 19:53:07 GMT

@Beth-QVC wrote:
@sunshine45
I am sorry you are receiving an error message. I am unaware of any current outages but I am sending you an email...
Beth QVC

thanks @Beth-QVC

i did send you a response.

will keep trying.....

Re: automated ordering problems 9/29/18

Beth-QVC — Sat, 29 Sep 2018 19:54:17 GMT

@sunshine45

Thank you for your reply; forgot about ebates!

Beth QVC