topic Re: Not Happy! in Customer Care

Not Happy!

Mimiangel69 — Fri, 21 Sep 2018 22:15:30 GMT

Just received Judith Ripka’s beautiful Lavender Quartzite ring J330457, however it was packaged in a Jai bag and box. Before I opened it, I thought they had sent me the wrong item!

Re: Not Happy!

Tallgal — Fri, 21 Sep 2018 22:18:54 GMT

Wow not good. I can understand why you thought you received the wrong package.

Re: Not Happy!

Silver Fox1 — Fri, 21 Sep 2018 22:36:51 GMT

Are you sure it's Judith Ripka ring ?

Re: Not Happy!

Kachina624 — Fri, 21 Sep 2018 22:55:38 GMT

Ms. Ripka would have a fit if she could see that.

Re: Not Happy!

Mimiangel69 — Fri, 21 Sep 2018 23:42:00 GMT

Yes, it is definitely her ring and I was charged the correct amount!

Re: Not Happy!

Kevi — Sat, 22 Sep 2018 20:11:03 GMT

Did you notice the condition of the Jai bag? I mention it only because I recently received a $329 Jai bracelet in a box and a bag that was stained and crumpled. I bought 2 bracelets a few weeks ago and have returned both. The clasp on the one I mentioned was too difficult to open. The other one wouldn't stay closed. I must start reading reviews BEFORE I buy. Had I done that in these cases I would have found that these same problems were experienced by more than a just a few customers. Am disappointed due to this and other product quality issues. QVC used to be #1 for me but not any more. There's a noticeable change in sales and customer service to some of the hosts saying anything you want to hear to sell an item and being too obvious about it.

Re: Not Happy!

dex — Sat, 22 Sep 2018 21:36:44 GMT

Wow...was it a return that they didn’t have the original packaging for?I would not like that at all.

Re: Not Happy!

luvdoodles — Sat, 22 Sep 2018 21:42:01 GMT

@Mimiangel69 I would call customer service and demand that they send you the box this ring should have come in. That's just wrong.

Re: Not Happy!

Mimiangel69 — Fri, 28 Sep 2018 23:19:49 GMT

UPDATE!

Talked to CS. Apology, etc. Will pass along to corporate and if they have any JR pouches and boxes will send in week to 10 days. This ring is featured on her Facebook page, maybe I should comment about mixup.