topic Re: Shipping in Customer Care

Shipping

Rose429 — Sat, 22 Sep 2018 18:39:05 GMT

I am trying to understand why an order placed 9-16 went out of PA to NJ, onward to San Francisco 9/18 ( I live in northern CA) then back it goes to PA on 9-20 where it remains as of today. Just doesn't make any sense. Not sure I will ever get it!!!

Re: Shipping

Beth-QVC — Sat, 22 Sep 2018 18:45:17 GMT

@Rose429

I have sent you an email...

Beth QVC

Re: Shipping

Kachina624 — Sat, 22 Sep 2018 18:46:58 GMT

The route a parcel takes is at the shippers discretion and QVC has no control over it. Sometimes it defies logic but often involves going through their distribution centers. I recently had one sit in Phoenix for 7 days. I'm only 1 day by truck from Phoenix so why didn't they get it on the road? Sometimes it's best to not check tracking as it's just upsetting.