topic Re: Posting reviews in Customer Care

Posting reviews

Zips — Wed, 19 Sep 2018 00:38:01 GMT

Tried to post some reviews today. New thing required was to enter my nickname. I haven’t had to do that since I posted my first review years ago. So, I just entered my nickname, hit the review button and it came up with an error message that the nickname I entered was already taken. YEAH..... IT IS ALREADY TAKEN BY ME YEARS AGO!!! What’s up with that? And, why do I all of a sudden have to enter my nickname. I’m also not going to pick another name. That’ll screw everything up. This just happened. No problems last week when posting reviews. Anyone else having this problem??? I’m assuming this has something to do with the changes on the web site and it’s just a bug they need to fix.

Re: Posting reviews

BalletBabe — Wed, 19 Sep 2018 00:51:17 GMT

@Zips I just read your review and you are correct, I get the same thing. I am not changing my name so if they don't fix it , I won't post anymore reviews.

Re: Posting reviews

Zips — Wed, 19 Sep 2018 01:11:02 GMT

Thank you for replying so quickly! I thought I was going nuts but, then realized that I am sane.... 🤪🤪🤪

I did contact CS and, hopefully, they will pass it on to their IT department. Also advised them through their Feedback link. So maybe one of these methods will work. Keeping my fingers crossed for a quick resolve or I won’t be posting anymore reviews either! 😒

Re: Posting reviews

FleaMktQn — Thu, 20 Sep 2018 01:26:44 GMT

I just tried to post a review and guess what...My nickname is already taken

I'll keep trying, maybe they'll eventually fix it

Re: Posting reviews

Suziqzee — Thu, 20 Sep 2018 07:09:08 GMT

Something must be wrong with the reviews, or it's been hacked, or something.

I just went to look at one of my old reviews, since I was never notified that it was posted. When I checked my review history, someone else's review popped up, using MY nickhame. No, I will NOT change my nickname, I was here first and have written many, if not 50+ reviews. Somehow, only this WRONG one is in my history. I want all of my reviews back! WHERE DID THEY GO???

This is very concerning. Has someone stolen our identities? Help, QVC!

The only review posted under my name is for a pair of shoes that I never purchased. This person wears the shoes to walk a dog, which I also do not own. Below is the screenshot.

Re: Posting reviews

Starliteshine — Thu, 20 Sep 2018 11:42:57 GMT

I am receiving the same error message aboiut my nickname. In addition, I can't heart any posts.

Re: Posting reviews

Zips — Thu, 20 Sep 2018 19:25:55 GMT

Check things out..... mine is now working. Hopefully all is well now. Keeping fingers crossed.

Re: Posting reviews

Pecky — Thu, 20 Sep 2018 19:59:11 GMT

I just tried to leave a review and it asked for my nickname and when I entered it, it stated someone already has that name. No kidding.

Re: Posting reviews

GAQShopr53 — Thu, 20 Sep 2018 21:58:56 GMT

UPDATE: I was able to post a review today without having to enter a Nickname...it looks like the Q heard the customer and fixed the problem!!!!

Re: Posting reviews

misschristy — Thu, 20 Sep 2018 22:59:13 GMT

I just called Customer Service as I can’t type reviews. The same thing is happening to me. I just wasted time yesterday and today typing three reviews. She acted like she wasn’t even aware of the problem which really irritates me. It irritates me that the technicians are so self absorbed that they don’t pass this information to the operators. If it’s not fixed by next week they can forget about me typing reviews. I had some glowing comments too.

Re: Posting reviews

njwc — Fri, 21 Sep 2018 01:34:14 GMT

Tangential to the thread but applicable to the concern of typing in web forms only to lose your perfectly formed thoughts to "glitches" or defects like this--a browser add-on/extension like "Form History Control" has been an incredible timesaver.

Writing software defects or customized instructions to users then losing them in a browser refresh is maddening. And using Word instead, for the interface we use, would be more rage-inducing.

Still can't post reviews by the way

Re: Posting reviews

Pecky — Fri, 21 Sep 2018 12:22:02 GMT

@GAQShopr53 wrote:
UPDATE: I was able to post a review today without having to enter a Nickname...it looks like the Q heard the customer and fixed the problem!!!!

Not fixed on my end.

Re: Posting reviews

bridal_diva — Fri, 21 Sep 2018 19:53:33 GMT

I am not getting an error or "nickname" message.

Re: Posting reviews

Ttownlady — Fri, 21 Sep 2018 23:47:50 GMT

I get this question for Nickname too just for signing in the Forums here, or to ask a question or to reply lately.

Why is that QVC?

Re: Posting reviews

Venezia — Sat, 22 Sep 2018 18:42:44 GMT

I tried to post a review yesterday and again today. I got the same issue: I had to fill in my nic and, when I did, it said it was already taken. YES, by ME!

In the end, because I wanted to leave a review, I changed my nic to StillVenezia, but I shouldn't have had to do that.

Are all these issues somehow connected to trying to merge with HSN? Whatever the reason, it's more than irritating that it's gone on for so long now and we keep being told to "clear your cookies".

Cookies indeed!