topic Re: Temptations Poor Quality in Customer Care

Temptations Poor Quality

krimmel — Mon, 11 Jul 2016 19:11:17 GMT

I loved the Temptations line and have numerous pieces from baking dishes to cxandles and figurals however the pieces do not hold up and neither QVC or Temptations stands behind the item. I have 2 pieces that developed the exact same issue after minimal use. All my pieces were used rarely ,stored carefully ,hand washed and used at a baking temperature of 350 or less. I reported the first piece which cracked in half in the first few months. QVC did not warranty it. I let it go thinking maybe I did something wrong. Now, my 9 x 13 recatagular baking dish is doing the exact same thing. I contacted QVC who told me to contact Temptations who would work with me since I was outside the warranty .Temptations said to work with QVC. They cant do anything to help me. My mistake was donating all my durable old cookware like Pyrex and Corelle which Ive had 30-40 years and NEVER had issues like this stuff. Dont waste you money!

Re: Temptations Poor Quality

Nonnathegreatone — Mon, 11 Jul 2016 19:36:45 GMT

My temptations is cracking as well. When I called their customer service I was told to ONLY wash in a dishwasher as they will absorb water if submerged in water. I'm sorry, but that's just nuts. Big assumption that everyone owns a dishwasher or uses it exclusively. I wanted to replace a saucer. The replacement was free, the postage to mail it to me was $10. I'm not going to pay to watch another one crack. I'll just keep throwing the cracked ones away and eventually replace with stoneware that doesn't crack. Since they're made in China I have no idea what kind of glaze is used and how safe it might be to use after the glaze is cracked.

Re: Temptations Poor Quality

RU4 real — Mon, 11 Jul 2016 19:52:01 GMT

I have many Temptations pieces, which I rarely use now since two of the rectangle dishes developed cracks across the bottom. I switched to Rachel Ray's ovenware and haven't had any issues.

Re: Temptations Poor Quality

AKgirl2 — Mon, 11 Jul 2016 19:56:32 GMT

@krimmel wrote:
I loved the Temptations line and have numerous pieces from baking dishes to cxandles and figurals however the pieces do not hold up and neither QVC or Temptations stands behind the item. I have 2 pieces that developed the exact same issue after minimal use. All my pieces were used rarely ,stored carefully ,hand washed and used at a baking temperature of 350 or less. I reported the first piece which cracked in half in the first few months. QVC did not warranty it. I let it go thinking maybe I did something wrong. Now, my 9 x 13 recatagular baking dish is doing the exact same thing. I contacted QVC who told me to contact Temptations who would work with me since I was outside the warranty .Temptations said to work with QVC. They cant do anything to help me. My mistake was donating all my durable old cookware like Pyrex and Corelle which Ive had 30-40 years and NEVER had issues like this stuff. Dont waste you money!

Guess Temptations isn't all that it's "cracked" up to be...sorry for pun, but I never bought one piece because I didn't think it was that great.

Re: Temptations Poor Quality

Puppy Lips — Mon, 11 Jul 2016 19:57:30 GMT

The only piece I have is the 9 X 13 baking dish, which I really just use once in awhile to make box brownies. I won't ever buy anymore, due to all the problems people report. Frankly, none of the patterns really appeal to me. I just bought that one when it was a TSV. Too bad no one will stand behind their wares that they make a ton off money from, or even address the issue.

Re: Temptations Poor Quality

WSfan — Mon, 11 Jul 2016 20:16:32 GMT

I received a set of Temptations as a gift, which I use rarely in the oven. I also own pieces that are just for serving and measuring. When I received the set as a gift, I wisely did not donate my reliable Corningware and Pyrex baking pieces. I personally have not had problems with my Temptations except for some minor crazing in the bottom of one of my large rectangular pieces, but have read here numerous times about those that have. If QVC/Temptations refuses to help you, there is only one way everyone can rectify this, and that is by not purchasing this product any longer. If QVC sees that the stuff is not moving and taking up warehouse space, maybe they will either fix the problem or discontinue the line. Tara has made a great deal of money with this line; you would think that she would care for the customer more. Why QVC discontinued a quality line like Polish Stoneware for Temptations has been a mystery to me.

Re: Temptations Poor Quality

katiescarlett — Mon, 11 Jul 2016 20:29:46 GMT

I am so glad I never bought any TT and stuck with my tried and true, made in USA, Pyrex and CorningWare, and Corelle dishes. Never a problem, other than a broken lid (I dropped it) on a Corningware dish, and I found a replacement on eBay.

Re: Temptations Poor Quality

DoneTryin — Mon, 11 Jul 2016 20:53:28 GMT

Love my Pyrex. I have a 2-cup measring cup that I bought in 1968 when I moved out of my parents home. The red markings have faded some, probably from washing in the dishwasher which I no longer do.. I do have a couple of TT bakeware pieces, but I've only used them for cold food. After reading other posters' problems with it, I'm afraid to use it in the oven.

Sure hope Tara had a nice wedding & honeymoon.

Re: Temptations Poor Quality

Q4u — Mon, 11 Jul 2016 20:58:55 GMT

Years and years and years ago I bought Temptation's first TSV. Several pieces and in the Blue. I wasn't impressed at all. I kept them (I don't know why because I never used them) and just a year or two ago I sold the entire set on eBay. I've been collecting Gloria's Polish Stoneware (started on QVC and continue to buy off her website The Zanger Company). The stuff is amazing. In all the years I've been collecting (I use my dinnerware every day) not one piece has chipped, cracked or gotten crazed..... love it!

Re: Temptations Poor Quality

AKgirl2 — Mon, 11 Jul 2016 21:19:16 GMT

@Q4u wrote:
Years and years and years ago I bought Temptation's first TSV. Several pieces and in the Blue. I wasn't impressed at all. I kept them (I don't know why because I never used them) and just a year or two ago I sold the entire set on eBay. I've been collecting Gloria's Polish Stoneware (started on QVC and continue to buy off her website The Zanger Company). The stuff is amazing. In all the years I've been collecting (I use my dinnerware every day) not one piece has chipped, cracked or gotten crazed..... love it!

You get what you pay for!

Re: Temptations Poor Quality

AKgirl2 — Mon, 11 Jul 2016 21:21:29 GMT

@WSfan wrote:
I received a set of Temptations as a gift, which I use rarely in the oven. I also own pieces that are just for serving and measuring. When I received the set as a gift, I wisely did not donate my reliable Corningware and Pyrex baking pieces. I personally have not had problems with my Temptations except for some minor crazing in the bottom of one of my large rectangular pieces, but have read here numerous times about those that have. If QVC/Temptations refuses to help you, there is only one way everyone can rectify this, and that is by not purchasing this product any longer. If QVC sees that the stuff is not moving and taking up warehouse space, maybe they will either fix the problem or discontinue the line. Tara has made a great deal of money with this line; you would think that she would care for the customer more. Why QVC discontinued a quality line like Polish Stoneware for Temptations has been a mystery to me.

Because it's very pricey...beautiful though. I have quite a few pieces, use and love them all as well as performance factor.

Re: Temptations Poor Quality

millieshops — Mon, 11 Jul 2016 21:22:18 GMT

I have just 2 pieces of Temptations. They are the only pretty bakeware I have and I use them frequently. I'm not a collector, though, and I don't need more.

I do have old Pyrex and old Corningware, both of which are still serviceable if not as attractive. Fine for serving from the stove or the counter though.

Only reason I'd be looking for new bakeware would be if I dropped something I really need onto the tile and watched it shatter!

Re: Temptations Poor Quality

software — Mon, 11 Jul 2016 23:57:18 GMT

Ok this one remark jumped out at me

"absorbs water if submerged"

All during their presentations on QVC, they brag that nothing sticks, so why would they even assume you submerge your Temptations?

And if you shouldn't submerge, shouldn't that be in the instructions? Like an electric fryer? Do not submerge

@Nonnathegreatone wrote:
My temptations is cracking as well. When I called their customer service I was told to ONLY wash in a dishwasher as they will absorb water if submerged in water. I'm sorry, but that's just nuts. Big assumption that everyone owns a dishwasher or uses it exclusively. I wanted to replace a saucer. The replacement was free, the postage to mail it to me was $10. I'm not going to pay to watch another one crack. I'll just keep throwing the cracked ones away and eventually replace with stoneware that doesn't crack. Since they're made in China I have no idea what kind of glaze is used and how safe it might be to use after the glaze is cracked.

Re: Temptations Poor Quality

Q4u — Tue, 12 Jul 2016 00:48:09 GMT

As pretty as Temptations are, they can't possibly make a high quality piece of pottery, with high quality clays, high quality firings and glaze for the prices they are asking. That's why there are restrictions like not being able to submerge the piece in water and leave it. That's why the piece becomes brittle over time and cracks, sometimes cracking totally in half while cooking in a hot oven....!

I DO have a bread basket, and two servers for when we have guests... beautiful blue that goes (somewhat) with my Polish Stoneware, but none of them go into an oven and aren't used that much so I expect them to last for a while....

Re: Temptations Poor Quality

Shawnie — Tue, 12 Jul 2016 02:57:16 GMT

Didnt you wonder why it was so cheap?

Re: Temptations Poor Quality

WSfan — Tue, 12 Jul 2016 03:08:27 GMT

Didn't have to wonder too long. If it's cheap, it's probably made in China.

Re: Temptations Poor Quality

January121 — Tue, 12 Jul 2016 05:53:08 GMT

Temptations = Cash in the Trash!!!!!

Re: Temptations Poor Quality

krimmel — Tue, 12 Jul 2016 18:18:05 GMT

Yea, that we paid for !

Re: Temptations Poor Quality

krimmel — Tue, 12 Jul 2016 18:19:43 GMT

It is! Made in China and CHEAP!

Re: Temptations Poor Quality

chickenbutt — Wed, 13 Jul 2016 20:31:27 GMT

It's a shame they snooker so many people into believing that these products are the same quality as products that actually ARE of good quality.

I'll never understand the draw, as they are just so profoundly unattractive. But I think more and more people are turning away because of the (lack of) quality.

I guess you can get replacement parts directly from the company and - this is the funny (NOT!) part - they are free, but you pay $10 for shipping. Geez Louize! I'd laugh except I don't really think it is funny to represent cheaply made, poorly fired, products as good quality.