topic Re: Moderators in Customer Care

Moderators

Kachina624 — Sun, 09 Sep 2018 07:28:30 GMT

FYI: The large entity is alive and well causing posters to use their utmost patience.

Re: Moderators

shaggygirl — Sun, 09 Sep 2018 07:38:28 GMT

@Kachina624 wrote:
FYI: The large entity is alive and well causing posters to use their utmost patience.

Indeed it is........(sigh)

Re: Moderators

Janey2 — Sun, 09 Sep 2018 11:57:49 GMT

@Kachina624 Agree this problem has been going on for some time!

Re: Moderators

SeaMaiden — Sun, 09 Sep 2018 14:26:31 GMT

@Kachina624 I seriously do not think this will ever be fixed... going on two weeks now and nothing has been done. Just Look at how this website is in general.... it is very frustrating and most embarrassing for QVC to have such a poor website this day and age.

Re: Moderators

Jannyg — Sun, 09 Sep 2018 14:28:53 GMT

And it's back. I signed on without a problem but when I clicked on a forum I got "request entity too large." Then it went back to sign on and then I just clicked on a forum and am posting.

Re: Moderators

Kachina624 — Sun, 09 Sep 2018 15:00:17 GMT

I'd love to give you all "hearts" but this morning the system says it can't complete that action. What next?

Re: Moderators

grandma2pkmh — Sun, 09 Sep 2018 15:20:21 GMT

I can't get off page 1 of the forum!!

Re: Moderators

Desertdi — Sun, 09 Sep 2018 17:20:20 GMT

I'm glad I'm not the ONLY one with a BIG ENTITY...................

Re: Moderators

Kachina624 — Mon, 10 Sep 2018 01:45:49 GMT

For several hours this late afternoon, I couldn't sign in or access any of the threads or perform any functions. I'm tired of fooling with this antiquated system.

Re: Moderators

Kachina624 — Mon, 10 Sep 2018 06:08:24 GMT

@SeaMaiden. I got so disgusted earlier this evening when I couldn't sign on or access anything, that I sent an email to Mike George. I know he'll never see it but he has people in the executive offices who keep tabs on complaints.

Re: Moderators

SeaMaiden — Mon, 10 Sep 2018 12:57:36 GMT

@Kachina624 wrote:
@SeaMaiden. I got so disgusted earlier this evening when I couldn't sign on or access anything, that I sent an email to Mike George. I know he'll never see it but he has people in the executive offices who keep tabs on complaints.

@Kachina624 It is now Monday morning 9/10... this issue has been going on now many days before labor day. I really do not think anyone is trying to fix it.

Hard to believe that a company the size of QVC will not keep their website consumer friendly and repair broken parts of it. I really now have given up and will just not try to navigate the web site as much due to the trouble of getting the page that says the ENTITY TO LARGE so often that it blocks me being able to get around.

QVC is just not worth it to let it upset my day. Plenty of other good websites THAT WORK WELL and want our money.

I enjoy your posts @Kachina624 and that you say what you feel. That is real to me. and I respect that. No kiss up. YOU have a wonderful day and week !

Re: Moderators

Kachina624 — Mon, 10 Sep 2018 17:48:31 GMT

@SeaMaiden. Thanks so much for your nice words.

I have 3 browsers on my tablet and when I have trouble on one, I switch to another. This morning I haven been able to sign in or navigate from thread to thread so I finally tried my third browser which is Bing. So far, so good. Haven't been told my entity is too large a single time. You might try downloading it and see if your luck improves. They have 2 formats, one being for mobile devices with a funky format so pick the other. I believe the two choices are in small print at the bottom of the page.

Re: Moderators

Kim-QVC — Mon, 10 Sep 2018 18:33:12 GMT

Good afternoon, I wanted to share that QVC is looking into this, I have been included in a series of emails today regarding this issue. I'm very sorry and we understand it is frustrating but I did want you to know that it is under investigation and we do hope to have a successful resolution shortly. ~Kim