topic Re: QVCSocialTeam - need help with an order problem in Customer Care

QVCSocialTeam - need help with an order problem

Ibby114 — Wed, 05 Sep 2018 20:28:23 GMT

I have emailed customer service back and forth several times and have had no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details?

Re: QVCSocialTeam - need help with an order problem

SharkE — Wed, 05 Sep 2018 21:46:33 GMT

email them from your email that you associate with your Q account

QVCSocialTeam@qvc.com

I've done it many a day. Think there's one more, also. I'll check and report back

Re: QVCSocialTeam - need help with an order problem

SharkE — Wed, 05 Sep 2018 21:50:43 GMT

guess it was just

QVC.com

Mod Kim contacted me one time. Don't know if she's still with Q or not

I about dropped the phone. She was nice, though. LOL

Re: QVCSocialTeam - need help with an order problem

Ibby114 — Wed, 05 Sep 2018 22:57:06 GMT

@SharkE wrote:
email them from your email that you associate with your Q account

QVCSocialTeam@qvc.com

I've done it many a day. Think there's one more, also. I'll check and report back

Thanks @SharkE !! I jsut sent them an email. My edd for my order was August 24th and the last tracking info was August 18th!

Re: QVCSocialTeam - need help with an order problem

Paulette-QVC — Wed, 05 Sep 2018 23:02:19 GMT

@Ibby114 wrote:

I have emailed customer service back and forth several times and have had no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details?

We are very sorry for the inconvenience. I have sent you an e-mail.

Re: QVCSocialTeam - need help with an order problem

Paulette-QVC — Wed, 05 Sep 2018 23:02:21 GMT

@Ibby114 wrote:

I have emailed customer service back and forth several times and have had no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details?

We are very sorry for the inconvenience. I have sent you an e-mail.

Re: QVCSocialTeam - need help with an order problem

Ibby114 — Wed, 05 Sep 2018 23:08:54 GMT

@Paulette-QVC wrote:
@Ibby114 wrote:
I have emailed customer service back and forth several times and have had no resolution. The tracking on my order stopped August 18 - the edd was August 24. Customer service offered to send me another item or credit me in full. I replied to their offer but neither seem to be happening! Can I send you an email with the specific details?

We are very sorry for the inconvenience. I have sent you an e-mail.

@Paulette-QVC I replied, thank you!