topic Re: ANSWERING QUESTIONS CONCERNING PRODUCTS in Customer Care

ANSWERING QUESTIONS CONCERNING PRODUCTS

chiclets — Wed, 05 Sep 2018 15:20:51 GMT

When products are shown and questions are asked, why aren't those questions answered. It is a constant problem for the consumer.

For example, today VPH has a mosaic lamp, it says it requires 3 batteries but no answer to the question how the light is provided. The question was asked by a customer but there has been no reply, and no mention about how the light was provided online, or in the video, or if the source was replaceable. The item number is H216554.

Answering such questions would avoid returns and improve customer relationship. Recently I had to return an item of hers because it would be useless when the lights burnt out and could not be replaced. Thus the product was not a bargain and a one shot deal and cost me money for shipping and returning. This is an experience I do not want to repeat and will not purchase products from vendors who do not respond to important information for the customer to know before buying.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

proudlyfromNJ — Wed, 05 Sep 2018 15:25:21 GMT

You have to ask your questions on the vendors Facebook page. They do not participate on these forums.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Anonymous — Wed, 05 Sep 2018 15:28:37 GMT

Hi @chiclets and thank you for your feedback. When the information becomes available the group that handles the Questions & Answers try to answer them as soon as possible. I will ber sure to share your email with them.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Nightowlz — Wed, 05 Sep 2018 16:50:28 GMT

I looked at the lamp with pics online. I see on the bottom where you can replace the batteries. Don't know if there is a bulb inside that provides the light or how you would replace it when it goes out? That should be listed in the description. You should not have to ask that question.

It's like trying to find the ingredients of a beauty product before you buy it & have to search online to find the answer.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Mz iMac — Wed, 05 Sep 2018 16:59:52 GMT

@Nightowlz

"Don't know if there is a bulb inside that provides the light or how you would replace it when it goes out?"

Replace the batteries.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Nightowlz — Wed, 05 Sep 2018 17:02:18 GMT

@Mz iMac wrote:
@Nightowlz

"Don't know if there is a bulb inside that provides the light or how you would replace it when it goes out?"

Replace the batteries.

@Mz iMac

I know but when that bulb stops working it won't matter if you change the batteries or not. Does not look like there is any way to get to the inside to change it.

Is it a Christmas type bulb in there, is it LCD what? It would be nice to know.

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Anonymous — Wed, 05 Sep 2018 19:04:55 GMT

Hi @chiclets @Nightowlz @Mz iMac and @proudlyfromNJ the information was just posted in the Questions & Answers on the webite. Here is what they said "The lightbulb is not replaceable. The shade is sealed and you insert batteries in the base of the shade"

Re: ANSWERING QUESTIONS CONCERNING PRODUCTS

Kachina624 — Thu, 06 Sep 2018 03:36:39 GMT

@proudlyfromNJ. I think possibly the OP is referring to the questions on the review pages.