topic Re: UPS Shipping experience. in Customer Care

UPS Shipping experience.

Gorgf — Tue, 04 Sep 2018 22:58:23 GMT

We all have probably had boxes smashed, half open, tape torn etc. I received my Orgami shelf TS in less than a week from HSN,so fast shipping. There was a large very distinct imprint of a man's boot on the box , so now our boxes get stepped on as well!! I have called companies that pack nicely and cushioned and thanked them for the care as boxes shipped really get a beating. With the Holidays coming as it will get worse.

Re: UPS Shipping experience.

GAQShopr53 — Tue, 04 Sep 2018 23:05:45 GMT

I don't know if it's due to the size of the box or not...I received my origami shelves shipped via UPS from HSN and there was only one person on the truck to off load and he was struggling to get the box to my front door...the box was dirty (I am thinking from the back of the truck) and there were open gaps from it being moved around in the warehouse.

Re: UPS Shipping experience.

Equuleus — Tue, 04 Sep 2018 23:14:27 GMT

We had a big issue with these. Went back and forth with HSN. We received them twice and both were damaged. We returned them and ordered them off Amazon without a problem

Re: UPS Shipping experience.

CinNC — Tue, 04 Sep 2018 23:46:31 GMT

Same issue w/UPS delivery in rural NC.....boxes and bags arrive dirty and damaged. But if it's UPS Innovations with final delivery thru the post office, then bags and boxes aren't damaged at all.

Re: UPS Shipping experience.

Kachina624 — Wed, 05 Sep 2018 00:45:59 GMT

Why aren't Orgami complaints being made to HSN?

Re: UPS Shipping experience.

pupwhipped — Wed, 05 Sep 2018 01:46:08 GMT

I did not order the latest TS, but I've gotten so many Origami shelves/racks from HSN and have been amazed that they have all arrived without any issues. Guess I've just been lucky. BTW, I love these things!!!

Re: UPS Shipping experience.

DeniseColo — Wed, 05 Sep 2018 10:00:18 GMT

For those who don't care if their Origami shelving has some scratches or dings in the finish, check out the refurbished items at Origami's website (OrigamiRack dot com). The large, heavy duty shelves are currently sold out but I imagine more stock will be added as damaged items are returned and inspected.