topic Re: MODS: DELETE OLD FORUM THREADS in Customer Care

MODS: DELETE OLD FORUM THREADS

Shanus — Tue, 04 Sep 2018 13:26:35 GMT

I spent time this morning replying to an OP from 2011. We should not have to go all the way back to check the OP date.

Can there be an addition to rules/regulations that after a year or 2 years, threads will be deleted?

Thanks, Mods.

Re: MODS: DELETE OLD FORUM THREADS

Trix — Tue, 04 Sep 2018 13:36:29 GMT

@ShanusAdd my voice to this request that threads be deleted after 12 months from the original post date.

Re: MODS: DELETE OLD FORUM THREADS

Anonymous — Tue, 04 Sep 2018 13:38:40 GMT

Hi @Shanus and @Trix it is against standards to bump up old threads and when we see them me either lock them or delete them. We don't always see them so if you see them send them to abuse and we will take care of them.

Re: MODS: DELETE OLD FORUM THREADS

Trix — Tue, 04 Sep 2018 13:40:22 GMT

@Anonymous Thank you for the response. I will be more than happy to report if I see an old thread resurrected and bumped up.

Re: MODS: DELETE OLD FORUM THREADS

NickNack — Tue, 04 Sep 2018 13:43:45 GMT

I think old threads are sometimes helpful to read but do think they should be locked after a certain amount of time. I don't know how this could be accomplished though.

Re: MODS: DELETE OLD FORUM THREADS

Shanus — Tue, 04 Sep 2018 14:25:41 GMT

@Anonymous wrote:
Hi @Shanus and @Trix it is against standards to bump up old threads and when we see them me either lock them or delete them. We don't always see them so if you see them send them to abuse and we will take care of them.

@Anonymous Thank you for clarifying. I was not aware we could report them. By sending them to abuse, do you mean just click on the lower left of old post & notify mods that’s old & abuse?

Re: MODS: DELETE OLD FORUM THREADS

RespectLife — Tue, 04 Sep 2018 14:36:09 GMT

I do NOT wish to see the threads deleted. There are many times I have been looking for a previously posted recipe, tip or info contained in a thread that I would not be able to find should they be deleted after 1 year.

Old threads are not hurting anything (unless they are against standards or host bashing) so why do they need to have a time limit?

I have seen recipes come forward that I never saw before....what is the harm? Do they take up too much 'space' or memory?

Re: MODS: DELETE OLD FORUM THREADS

beach-mom — Tue, 04 Sep 2018 14:39:59 GMT

@RespectLife wrote:
I do NOT wish to see the threads deleted. There are many times I have been looking for a previously posted recipe, tip or info contained in a thread that I would not be able to find should they be deleted after 1 year.

Old threads are not hurting anything (unless they are against standards or host bashing) so why do they need to have a time limit?

I have seen recipes come forward that I never saw before....what is the harm? Do they take up too much 'space' or memory?

I agree with you @RespectLife. In addition, when I post something I will often try to see if someone has discussed this before. Sometimes, many times in the beauty forum, this has been posted in the past. If I have a comment I usually add this to the OP's post. Maybe I should just ignore the older posts?

Re: MODS: DELETE OLD FORUM THREADS

AuntG — Tue, 04 Sep 2018 14:40:56 GMT

It is annoying to discover old posts being resurrected.

Re: MODS: DELETE OLD FORUM THREADS

Shanus — Tue, 04 Sep 2018 14:42:57 GMT

@beach-mom wrote:
@RespectLife wrote:
I do NOT wish to see the threads deleted. There are many times I have been looking for a previously posted recipe, tip or info contained in a thread that I would not be able to find should they be deleted after 1 year.

Old threads are not hurting anything (unless they are against standards or host bashing) so why do they need to have a time limit?

I have seen recipes come forward that I never saw before....what is the harm? Do they take up too much 'space' or memory?
I agree with you @RespectLife. In addition, when I post something I will often try to see if someone has discussed this before. Sometimes, many times in the beauty forum, this has been posted in the past. If I have a comment I usually add this to the OP's post. Maybe I should just ignore the older posts?

@beach-mom @RespectLife Maybe mods have a time frame in mind. I doubt if a year is long enough to delete.

Re: MODS: DELETE OLD FORUM THREADS

Anonymous — Tue, 04 Sep 2018 15:04:41 GMT

Yes @Shanus just be sure they are older posts, it is not in stone what the date should be but if the last post is a year old we will take a look at it.

Re: MODS: DELETE OLD FORUM THREADS

Shanus — Tue, 04 Sep 2018 15:09:16 GMT

@Anonymous wrote:
Yes @Shanus just be sure they are older posts, it is not in stone what the date should be but if the last post is a year old we will take a look at it.

@Anonymous I appreciate your help.

Re: MODS: DELETE OLD FORUM THREADS

proudlyfromNJ — Tue, 04 Sep 2018 15:11:10 GMT

Surveys were sent out before this new forum was implemented and old threads were chosen to stay.

Re: MODS: DELETE OLD FORUM THREADS

itsmagic — Tue, 04 Sep 2018 15:24:34 GMT

I don’t favor deleting old posts. There are several instances where I might refer to an old post but I never bump them up. For example, a Recipe or checking out an old Travel post for tips to a place that I’ve finally gotten around to visiting.

Re: MODS: DELETE OLD FORUM THREADS

Shanus — Tue, 04 Sep 2018 15:40:08 GMT

@proudlyfromNJ wrote:
Surveys were sent out before this new forum was implemented and old threads were chosen to stay.

@proudlyfromNJ I don’t think I was here then.

Re: MODS: DELETE OLD FORUM THREADS

proudlyfromNJ — Tue, 04 Sep 2018 15:48:03 GMT

@Shanus wrote:
@proudlyfromNJ wrote:
Surveys were sent out before this new forum was implemented and old threads were chosen to stay.

@proudlyfromNJ I don’t think I was here then.

@Shanus. I believe they were sent out randomly and not to everyone.

Re: MODS: DELETE OLD FORUM THREADS

NickNack — Tue, 04 Sep 2018 16:10:51 GMT

@proudlyfromNJ wrote:
@Shanus wrote:
@proudlyfromNJ wrote:
Surveys were sent out before this new forum was implemented and old threads were chosen to stay.

@proudlyfromNJ I don’t think I was here then.
@Shanus. I believe they were sent out randomly and not to everyone.

@proudlyfromNJ @Shanus I never get e-mails from QVC, and I had a chance to answer that survey. I thought it was on the front page of QVC's website. There was a link to the survey from there. I may be wrong, but I do remember answering the survey.

Re: MODS: DELETE OLD FORUM THREADS

I am still oxox — Tue, 04 Sep 2018 16:16:29 GMT

I am forever alerting the mods to bumped up threads, I feel like a tattle tail but there are most annoying

Re: MODS: DELETE OLD FORUM THREADS

dooBdoo — Tue, 04 Sep 2018 16:21:13 GMT

I posted this in an August 18 thread in "Q Talk," so I'll add it here, since the same questions have arisen.

In June 2014 the "QVC Community Team" posted several threads asking for general comments about proposed changes to the forums.

After that, on 7/3/14, they consolidated the basically free-text comments into this thread with a link to a more formal survey:

"Forum Improvements Suggestions Survey"

"Hi QVC Community!

Thanks to everyone who took the time to share with us their list of the top five changes the QVC forums needs in order to improve the overall experience. We received a total of 101 detailed responses to the question. We reviewed all of the suggestions that were submitted and are bringing them back for a vote to see how important these top concerns are to the larger community. We usually receive thousands of votes for our Community polls so we are hopeful this week’s multiple choice survey featuring the most mentioned topics will get more participation.

We were able to organize your suggestions into 4 main topics: moderation concerns, website problems and enhancements, forum discussion/category organization, and engagement from QVC employees and QVC vendors. The website problems and enhancements are being reviewed by our website engineers, more updates to follow in the future. Today we need to get a better understanding of how important are the changes you requested for the following topics:

Moderation Concerns

Forum Thread / Forum Category Maintenance

QVC Engagement in the Forums

Please take a few minutes to visit the survey page located here to help us take the appropriate next steps."

Forum Improvements Survey

link to their 7/3/14 thread:

https://community.qvc.com/t5/Blogs/Community-Vote-Forum-Improvements-Suggestions-Survey/ba-p/1855066...

link to the actual survey:

https://qvcsocial.polldaddy.com/s/qvc-fourm-suggestions-survey

Re: MODS: DELETE OLD FORUM THREADS

dooBdoo — Tue, 04 Sep 2018 16:44:09 GMT

These are the actual survey results (thread dated 08-03-2014):

"Community Forum Survey Results"

"Below are the results of the survey conducted in July, over 1,500 people participated in the survey. Click here to read how we plan to respond to the results.

Community members logged in page

When asked about the Community Members Logged In (page located here) 48% of the survey participants did not know this page existed. 36% want the page removed, and 16% want the page to stay.

QVC employees posting comments in the forums

When asked about QVC employees posting in the forums 83% of the survey participants are ok with QVC posting.

Of the people who are for QVC posting in the forums, 55% welcome posts anywhere, 22% are ok with posts anywhere to help answer questions, and finally 23% want QVC to post in a specific category.

Survey questions about managing nasty posts

73% of the survey participants want QVC to remove negative/nasty posts about Community members. 14% do not care either way, and 13% are against QVC removing negative posts about Community members.

50% of the survey participants want QVC to remove negative/nasty posts about hosts. 25% do not care either way, and 25% are against QVC removing negative/nasty posts about hosts

50% of the survey participants want QVC to do nothing about negative posts about brands and on-air guests. 21% do not care either way, and 29% would like QVC to remove negative posts about brands.

Good posts that take a bad turn and become nasty

72% of the survey participants want QVC to take some action when a discussion takes a negative turn. 28% are against QVC taking action on a post that turns negative.

The majority of the votes went to QVC removing the negative posts only (60%), QVC closing comments came in second (23%), and last was QVC removes the entire discussion (17%).

Forum maintenance of older posts with thousands of comments

64% of the survey participants like to see older threads closed after a certain time period or reach a maximum number of replies. 36% don’t want the long standing discussions to be closed ever."

link to this thread:

https://community.qvc.com/t5/Blogs/Community-Forum-Survey-Results/ba-p/1855212