topic Re: Website in Customer Care

Website

Kachina624 — Mon, 03 Sep 2018 23:32:06 GMT

I hope it's not just me, but I've not been able to sign in or use the boards all afternoon until a few minutes ago. I've cleared cookies and trash and tried 3 browsers all with the same result. Also could not shop or place orders. I surely was disgusted.

Re: Website

mac116 — Mon, 03 Sep 2018 23:34:44 GMT

I have had the same issue using my tablet for a few days. My regular computer seems to work, but I like to use my tablet rather than having to be in the home office. VERY FRUSTRATING to keep getting the error message.

Re: Website

Kachina624 — Mon, 03 Sep 2018 23:37:13 GMT

@mac116. Yes, I am also using a Samsung Tablet.

Re: Website

nomar — Mon, 03 Sep 2018 23:39:10 GMT

I am ready to pull my hair out with the website. I have been fighting getting my user name back on reviews. Numerous emails, talks on the Live Chat and even speaking with a superivisor has not helped. Been going on for weeks and I still cannot look up my old reviews. They are someone else's. I hope your problem gets straighened out better than mine.

Re: Website

GCR18 — Mon, 03 Sep 2018 23:40:30 GMT

I'm on a kindle, no issues.

Re: Website

sunshine45 — Mon, 03 Sep 2018 23:44:31 GMT

no issues for me.

i am on a laptop using firefox as my browser.

Re: Website

GAQShopr53 — Mon, 03 Sep 2018 23:47:02 GMT

Except for the Internet outage during the storm...I have been able to sign in all day...hope you figure out what's going on?

Re: Website

Montana — Wed, 05 Sep 2018 12:37:39 GMT

Glitches and issues are seldom global. So some have a problem while others do not. It is an ongoing pattern.

Until proven otherwise, I assume the fault is with QVC and that is usually the case.

ETA 9/4/18: Still getting the “too large” message at sign in. I am signed in but have to re-enter the Community again to continue.

ETA2 9/5/18: No sign in problem this morning. Normal.

Re: Website

SharkE — Tue, 04 Sep 2018 12:59:12 GMT

Sure is hard to shop. They need whole new computer media stuff must be using outdated equipment.

I find something I want click on the color, nothing, the color choices won't change, the video just keeps blowing.

Measurements nobody can understand you just have to assume the size equals a 'L'. I've griped about that for a yr and sent emails to Gary Goben, Linea man, etc. They just blame somebody else. I'm surprised QVC sells

anything.

Very unreliable . 'In process', is 3-5 days my worst gripe. I've cut way down

on shopping

Re: Website

Jannyg — Tue, 04 Sep 2018 13:20:09 GMT

I just came here to post and see whether anyone else was having this problem. I had to hit "sign in" 5 times because I kept getting the "too large request" message. This happened yesterday too.

Re: Website

SeaMaiden — Tue, 04 Sep 2018 15:18:18 GMT

I have been having issues with this entity too large thing coming up on my pages for going on a full week now. It is mostly on my desk top computer.... NOT ON ANY OTHER WEBSITE ON THE ENTIRE WEB. IT IS NOT MY COMPUTER...

It is a QVC technical failure and it seems no one cares that the consumer can not navigate their website. Can not believe that this has been going on for a week now and nt attempt to fix

or if a moderator has said they know about it... why is it not fixed?????

Re: Website

loriqvc — Tue, 04 Sep 2018 16:04:48 GMT

@SeaMaiden wrote:
I have been having issues with this entity too large thing coming up on my pages for going on a full week now. It is mostly on my desk top computer.... NOT ON ANY OTHER WEBSITE ON THE ENTIRE WEB. IT IS NOT MY COMPUTER...

It is a QVC technical failure and it seems no one cares that the consumer can not navigate their website. Can not believe that this has been going on for a week now and nt attempt to fix

or if a moderator has said they know about it... why is it not fixed?????

@SeaMaiden - Have you tried clearing your browser cache and cookies? Sometimes that small step is all it takes to make sure the dots connect. I agree that it is a QVC site issue, but I virtually always access the site using a desktop and have never seen that error (though I know many others who have).

And FWIW, this issue has been escalated to the Q's IT team as a result of comments in this forum, so hopefully something will be updated soon.