topic Re: Question for Mods in Customer Care

Question for Mods

panda1234 — Fri, 31 Aug 2018 01:52:31 GMT

If you go to Fashion there is a thread asking about buying from Etsy. There are two posts, one is mine, that says something different than the original subject, buying from Esty. I have never seen this and I didn't change it or would know how to change it. Have you seen this before?

Re: Question for Mods

dooBdoo — Fri, 31 Aug 2018 02:48:06 GMT

@panda1234, I think I know what you're referring to -- I was reading the thread and saw the sub-topic change. Here's a link to your post in the thread:

https://community.qvc.com/t5/Fashion/Anybody-ever-order-from-ETSY/m-p/4889061/highlight/true#M524828

The sub-title of each response to a thread is a free-text field, so it can be edited with each reply.

When we hit "reply" at the top of a thread or on the original post of the thread, the default sub-title on our reply is filled in with the original thread title but then we can change it if we like.

When we hit "reply" on a response within the thread, the default fills in with the response's subtitle. We can edit that, too.

The really odd thing in this case... I did a quick internet search and the "title" of your post and one of the comments below yours (the poster clicked “reply” on your post so she got the same sub-title) changed to the name of an Etsy business. Very strange.

If you want to change it you can simply use the "Edit" option on your post and modify the sub-title.

Re: Question for Mods

dooBdoo — Fri, 31 Aug 2018 02:36:46 GMT

Hope that makes sense. It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

Re: Question for Mods

panda1234 — Fri, 31 Aug 2018 02:36:05 GMT

@dooBdoo wrote:
Hope that makes sense. It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

@dooBdoo Thanks for researching this and yes, it does make sense. The strange thing is, looking back I did order an item that was mentioned in the heading. How did it make its way to our forum? I am anxious to read what the mods say.

Re: Question for Mods

dooBdoo — Fri, 31 Aug 2018 21:10:10 GMT

@panda1234 wrote:
@dooBdoo wrote:
Hope that makes sense. It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

@dooBdoo Thanks for researching this and yes, it does make sense. The strange thing is, looking back I did order an item that was mentioned in the heading. How did it make its way to our forum? I am anxious to read what the mods say.

You're welcome, @panda1234. Did you order or visit their store recently? Just offhand I suppose it's possible you have a bookmark to the site or some sort of saved or cached data on your computer with the Etsy store name -- and then when you posted on that thread you might've hit a keyboard key or key combination that auto-magically filled in the sub-title. But I'm just doing some wild brainstorming that might not even be close. I'm not sure anyone will know the true answer to this mystery.

Re: Question for Mods

panda1234 — Sat, 01 Sep 2018 12:52:54 GMT

@dooBdooI did visit the store but it was on my phone, would that cause this to happen? No word from the mods yet. I really appreciate your input, you sound very knowledgeable in this area.