topic Re: Empty tv box.... in Customer Care

Empty tv box....

Tylers503 — Wed, 29 Aug 2018 13:07:22 GMT

Ordered a 55” tv I seen from UPS the package weighed apparently 0.20LBS yes 2/10 of a pound found it kinda fishy so I received it and of course it weighed close to nothing so I called qvc.... they said they refunded me but now they cancelled my account and said billing is still in effect now.... how am I gonna pay for something that I didn’t get?!

Re: Empty tv box....

Allegheny — Wed, 29 Aug 2018 13:20:15 GMT

I certainly hope a moderator resolves this issue for the poster.

Re: Empty tv box....

CAcableGirl2 — Wed, 29 Aug 2018 13:38:27 GMT

@Tylers503 Did the packing list and or tracking information give that same weight - it so, it's a no brainer, the box left QVC empty.

If the weight is correct on the label, maybe you have camera footage showing how it was being handled while being delivered, that would certainly show whether or not the delivery person handled a large TV or an empty box.

Re: Empty tv box....

SharkE — Wed, 29 Aug 2018 14:11:55 GMT

QVCSocialTeam@qvc.com

Beth-QVC

Re: Empty tv box....

Anonymous — Wed, 29 Aug 2018 14:43:34 GMT

Hi @Tylers503 thank you for posting. We received your email and I hope that you received our response.