topic Re: the new program guide in Customer Care

the new program guide

hennypenny — Wed, 08 Aug 2018 02:05:09 GMT

The new program guide is really difficult to follow.

Please bring back the old one or at least give us an option.

Re: the new program guide

corvettesandy — Wed, 08 Aug 2018 02:13:08 GMT

I cannot follow it at all. Why change something when it is working fine? PLEASE bring the old system back!!!!!!

Re: the new program guide

on the bay — Wed, 08 Aug 2018 02:16:36 GMT

I agree!

It is so not user friendly and not an improvement.

I have no idea why someone would think it is.

Re: the new program guide

Barbara-QVC — Wed, 08 Aug 2018 02:16:56 GMT

Hi @hennypenny and @corvettesandy

I would be happy to submit your feedback!

Barb

Customer Care

Re: the new program guide

kitcat51 — Wed, 08 Aug 2018 02:26:37 GMT

I like it, its easy to use & seeing who's hosting is a nice addition. I'm using a 12" tablet maybe viewing it on a small screen is different.

Re: the new program guide

Azcowgirl — Wed, 08 Aug 2018 02:31:47 GMT

I give up....I cant get any items or videos to show, from the program guide. I wonder if it’s compatibility with iPad again.

Re: the new program guide

on the bay — Thu, 09 Aug 2018 02:56:31 GMT

From what I remember, the old one allowed you to view items from shows already shown, which was nice.

This one doesn't, so you have to go to items recently aired.

The 2 maybe good additions to the new one are the ability to see all the channels on one page, and who is hosting (if thats important to someone).But the layout is confusing to me anyway, so I rarely look at it.

So ok, maybe there are a few good things.

Re: the new program guide

bananacreampie — Wed, 08 Aug 2018 03:00:33 GMT

Couldn’t agree more... bring back the old format!!!

Re: the new program guide

prisrob — Wed, 08 Aug 2018 03:12:21 GMT

I find the new program guide very easy to use, click on the arrows to the side, and the time and program moves. Love knowing who the host is.

Re: the new program guide

hennypenny — Wed, 08 Aug 2018 05:13:15 GMT

Barbara,thank you so much!

Often I just want to glance quickly to see what is coming up. It is really not possible with this new format.

Re: the new program guide

HLP — Wed, 08 Aug 2018 10:40:38 GMT

@hennypennyI absolutely agree, I don't even bother with it anymore, it is so unuser friendly.I liked to go back and see what was on a show I missed, and this is imposible ,to navigate thru this setup. I miss a lot of purchases I'm sure.

Re: the new program guide

Caaareful Shopper — Wed, 08 Aug 2018 10:46:31 GMT

I like the new Program Guide very much. I definitely like seeing who the host is, for each show. I can still go to a specific day (I never printed out the guide, so that distinction is not a concern for me) to see what was or will be presented. I like seeing all 3 channels at once so I can easily choose the one I want to watch.

Also, yes you can still see the products in each show. Just click the "+ More Info" in the show's box and the items for that show appear. You can then click on an individual item to see details.

Re: the new program guide

qualitygal — Wed, 08 Aug 2018 11:56:38 GMT

agree. The other layout was better. I could print for a month and it was great. I don't care who presents vs. what and when things will be presented.

Re: the new program guide

Pecky — Wed, 08 Aug 2018 17:01:41 GMT

@Caaareful Shopper wrote:
I like the new Program Guide very much. I definitely like seeing who the host is, for each show. I can still go to a specific day (I never printed out the guide, so that distinction is not a concern for me) to see what was or will be presented. I like seeing all 3 channels at once so I can easily choose the one I want to watch.

Also, yes you can still see the products in each show. Just click the "+ More Info" in the show's box and the items for that show appear. You can then click on an individual item to see details.

I tried clicking on +More info and all I see are all of the times the shows are on.

Re: the new program guide

Caaareful Shopper — Wed, 08 Aug 2018 17:24:48 GMT

@Pecky wrote:
@Caaareful Shopper wrote:
I like the new Program Guide very much. I definitely like seeing who the host is, for each show. I can still go to a specific day (I never printed out the guide, so that distinction is not a concern for me) to see what was or will be presented. I like seeing all 3 channels at once so I can easily choose the one I want to watch.

Also, yes you can still see the products in each show. Just click the "+ More Info" in the show's box and the items for that show appear. You can then click on an individual item to see details.
@Caaareful Shopper wrote:
I like the new Program Guide very much. I definitely like seeing who the host is, for each show. I can still go to a specific day (I never printed out the guide, so that distinction is not a concern for me) to see what was or will be presented. I like seeing all 3 channels at once so I can easily choose the one I want to watch.

Also, yes you can still see the products in each show. Just click the "+ More Info" in the show's box and the items for that show appear. You can then click on an individual item to see details.
I tried clicking on +More info and all I see are all of the times the shows are on.

@Pecky after clicking + More Info, at the top on the right, I see the times the shows are on.

The bottom of that box opens up to "On the Show." For example, Rachel just finished the Roomba hour, so that's the only product showing. Other shows will have all the products listed across with an arrow to the right of them to show more items.

Re: the new program guide

corita — Wed, 08 Aug 2018 18:02:41 GMT

@on the bay wrote:
From what I remember, the old one allowed you to view items from shows already shown, which was nice.
This one doesn't, so you have to go to items recently aired.
The 2 maybe good additions to the new one are the ability to see all the channels on one page, and who is hosting.But the layout is confusing to me anyway.
So ok, maybe there are a few good things.
---------------------------
That is the only reason I ever looked at the program guide! I liked the old format much better. I don't care if the picture of the host is there or not. I turn on the channel and if it someone I won't watch, I change channel.

Re: the new program guide

siouxzona — Thu, 09 Aug 2018 02:29:57 GMT

The new program is so difficult. It doesn't work on an iPhone.

i can't see past show items therefore I can't purchase items.

Re: the new program guide

siouxzona — Thu, 09 Aug 2018 02:31:20 GMT

Yes please bring back the former guide!